No one else has the military capacity to facilitate global trade the way America does. Cheap energy, finance, and food are all going away soon. We're about to see the collapse of production, consumption, investment, and trade in ways that we never prepared for 😨
Millennials and Zoomers are generally totally ignorant of the incredibly fragile network of infrastructure protected by US global dominance that sustains their standard of living. When it breaks, they will be utterly bewildered.
We know that trophies are what count and we will do everything possible to make that happen next season. Our fans deserve it and we will fight like hell.
@ADYK_41 Good call. The panic is understandable from a nontechnical shareholder POV. But it's unlikely traditional search is going away. People want non-generic input from real-life people on places like Reddit... and the UX is great too. Maybe user behaviour will change
@dolapo_TA The effort required from humans to make AI support agents useful is largely on par with the simpler cheaper tools. For now, it's a fancy solution looking for a problem
@dolapo_TA Automation in customer support is far from novel tbh. The tech stack that streamlines operations in the sector had largely peaked long before even ChatGPT 3 was released. If OpenAI can find a way to make compute cheaper than basic no-code tools, then fair play to them...
Companies would do well to avoid getting blinded by hype and remind themselves of the first principles of process analysis: automation is crucial but it needs to be applied in a way that guarantees the long term sustainability of their operation.
The application of advanced AI to a space like customer support has been fascinating to witness. One theme that stands out is a compulsive desire to prioritize theatre over efficiency and cost reduction.
This was a fun one! Take a look at 2 AI agents resolving a customer service claim with #OpenAI new #GPT4o.
Working with customers to build transformational solutions always gets me fired up. The potential solutions we can build with this new SOTA model has my head spinning!
Is a fundamental requirement of innovation not to drop costs and create efficient gains in ways that affects the broader economy and creates prosperity and jobs?
@TheVunderkind Ooh, right. Employee NPS is a good behaviour modifier, but it also seems like everyone has enough skin-in-the-game to care because of the fundamental nature of the job. Nice
@TheVunderkind That's interesting. What's the incentive for employees to keep the docs fresh and updated?
One reason many companies have out of date SOP's is the lack of incentive for process owners to keep them updated considering they aren't getting paid for doing so or fired if they don't