1/2 Information to all @PineLabs customers using POS. Pine labs is fraudulently deducting Platform fees without consent and have put a series of executives in their Inbound team to justify about the same. Have filed grievance with them but haven't heard yet.
2/2 @PineLabs is a recent public listed payment gateway but still practicing the same methods used earlier to extort money from merchants who subscribe to their products. Been trying to get hold of the Nodal officer, for past 3 days, to raise grievance but have been put off.
One distinguised personality that I would like to point is Komal. She is extremely rude and arrogant and is not meant to solve any customer problem. Confidence ke saath galat batana hai ki customer pareshan hi rahe. Best employee award milna chahiye behen ko.
@BookMyForex first of all you or @YESBANK should be held accountable for mismanaging consumer data. Then you block the card without informing due to fraudulent activity.
While this is never addressed, your customer support has been one of the worst. Replacement has taken 10 days
Now activation is taking more than 12-24 hours of TAT as stated in your email. Your support is telling us different things on email and call and everytime adding something to the mix so that activation is delayed beyond travel timeline.
@AmexIndia highly disappointed to know that your grievance redressal is simply a way to save yourselves ratther than help the customer. If you expect us maintain the card, then you also need to trust the customer when the issue is raised multiple times.
@AmexIndia you can decide to resolve this or just live under the false pretext that you have done enough for the customer who has been genuinely asking you to deliver the voucher.
@AkasaAir@AkasaAir congratulations on completing the first year. If the hangover is over, can you please resolve my problem? I have written emails and called on Contact center but no one has responded for almost 40 hours now. I need to figure out my trip due to cancelled flight in 2 days