Adam Fish

CREATIVE DIRECTOR innovating from the hip all things brand and business and sport and culture and fashion and tech and yoof and music and social and etc

[Adam Fish @AdmanFish]

@Morrisons thanks for ruining our lovely local post office newsagent. Now they don’t take large parcels? Can we have our village back?

[Adam Fish @AdmanFish]

@KenwoodLights why the epic queue lots of cold kids standing still. Could you at least let the hundreds outside know what’s going on!

[Adam Fish @AdmanFish]

@HalifaxBank I’m having a nightmare you’ve clearly put a block on all my cards. I keep getting passed around your fraud team and on hold for hours, they are telling different things but unable to allow me access to my money. I’m out with my 3 kids and I need help.

[Adam Fish @AdmanFish]

@British_Airways
Impossible to change flights at the moment. I have spent half a day on hold, I have avoid flight booked and exec club are incontactable, and your normal number doesn't work. Help!!

[Adam Fish @AdmanFish]

@British_Airways Impossible to change flights at the moment. I have spent half a day on hold, I have avoid flight booked and exec club are incontestable, and your normal number can't change. Help!!

[Adam Fish @AdmanFish]

@awlilnatty @AmieMcnee ❤️

[Adam Fish @AdmanFish]

@RandoxOfficial I’ve now been twice to your chase lodge drop of point to find that the gate is closed and you can’t reach the box? The sign says it’ll open at 7am but it isn’t.

[Adam Fish @AdmanFish]

@awlilnatty Or, in other words, making them too scared to think like themselves.

[Adam Fish @AdmanFish]

@awlilnatty @pepsi please can you continue responding to people because with every one of your truisms I feel a chunk of my soul coming back to me.

[Adam Fish @AdmanFish]

@TUIUK I still don’t understand why you won’t give us refunds? Why it took you until yesterday evening to tell us, leaving us no time to rearrange? Why a number of your agents told us it was likely to be cancelled? Why you are avoiding answering these straightforward questions.

[Adam Fish @AdmanFish]

@TUIUK You seem not to care for the safety or wellbeing of your customers and despite a number of your operators advising me that you would haven't cancelled our trip tomorrow morn so I am left with no choice but to rearrange, 20 mins in queue and i can't get through to do so!?!

[Adam Fish @AdmanFish]

@TUIUK Reassure? Normal? They closed the corridor which means our children would have to be stuck inside for two weeks on return. There are no restaurants open in Tenerife. Really ^chris?? Doesn’t sound like the tui you ‘promised’ me!

[Adam Fish @AdmanFish]

@TUIUK Or is it that you don't want to be publicly advising people to break tier restrictions and put themselves and others at risk? No data protection rules will be compromised by you explaining why you aren't cancelling Tenerife trips or offering customers refunds. ^Adam

[Adam Fish @AdmanFish]

@TUIUK Also your advisors have told me throughout the day to hold off doing anything because it was likely that it would be cancelled. But you aren't cancelling it. And you left me with not enough time to rearrange it.

[Adam Fish @AdmanFish]

@TUIUK Hi Jo, replying privately seems to activate your chat bot. I was travelling to Tenerife tomorrow morning and I really didn't want to leave tier 3, go somewhere that is seriously overrun with corona virus, or have to put my children in quarantine on return. I just wanted a refund!

[Adam Fish @AdmanFish]

@TUIUK I don't think I have ever experienced such inconsistent advice, and complete disregard for the situation of your customers. In a time like this you should be doing what you can to build trust, but instead you are destroying it.

[Adam Fish @AdmanFish]

@TUIUK come on, Tenerife? Please no more stock responses, make a decision, do what’s right for the safety and well-being of your customers and give us refunds. They’re closing borders, red alert, no corridor, it’s clearly not safe for them or us to travel there.

[Adam Fish @AdmanFish]

@FCDOtravelGovUK by taking somewhere off the corridor list but not advising against travel there, you are costing travellers thousands of pounds as they can’t get refunds or claim insurance. Please consider the consequences of you choices and reconsider immediately!

[Adam Fish @AdmanFish]

@O2 It’s a disgrace that you allow this to happen. And then quote ts&cs at people. o2’s lack of care and willingness to protect its customers from problems like this is a huge breach of trust and confidence. And contradicts everything that o2 celebrates about itself in marketing.

[Adam Fish @AdmanFish]

@O2 It’s all over your forums. It’s apparently been on watchdog. I’ve been using your phone services for 20 years. I never gave permission for you to allow these companies to add on to my phone bill. Should I be worried about who you have allowed to use my data too?