Afrihost

Welcome to the home of #PureInternetJoy! PureFibre, PureLTE and PureDSL! Uncapped, unshaped and unthrottled!

[Afrihost @Afrihost]

@DihanSuherland Hi Dihan, I have received your DM and responded.

^Sandile

[Afrihost @Afrihost]

@pietpip Thanks for your response. The notes on the ticket state the line is in spec and testing fine. Can you please run some more tests via LAN connection from the ONT to the PC/ Laptop so I can revert back to the technicians and advise you are not getting the correct speed.

^Sandile

[Afrihost @Afrihost]

@neenkofi Hi Kofi, we apologise for the delayed response. We are currently working on fixing this with our engineers.
We will advise as soon this outage has been fixed.
^Tshepiso

[Afrihost @Afrihost]

@DihanSuherland We’ll need you to send us a DM to continue. unfortunately we can’t initiate direct messages.

^Johnson

[Afrihost @Afrihost]

@DihanSuherland Trust me. I'll make sure you receive the Afrihost experience, even if you have only one person to point to. All I need is a way to access the account, and I'll do the rest.

^Johnson

[Afrihost @Afrihost]

@DihanSuherland I tried that initially, but it yielded no results. Please provide your email or phone number so I can assist you to the best of my ability.

^Johnson

[Afrihost @Afrihost]

@DihanSuherland All I need is your help, and I'll help you. I know you don't trust me, if the DM only contains your email address, I'll move the conversation there.

^Johnson

[Afrihost @Afrihost]

@DihanSuherland I need your email address so I can address this. Please DM it to me, and I will check. I will email you back with information you can use.

^Johnson

[Afrihost @Afrihost]

@pietpip Please try testing the connection on a stronger frequency, such as by connecting to the 5 GHz band. The router should display 2.4 GHz and 5 GHz. Please also check the cables you are using, as those connections need a more stable and stronger LAN cable.

^Johnson

[Afrihost @Afrihost]

@pietpip Hi cynicalcucumber(fr34kfrag) Thank you for the ticket. I have checked, and Vuma has confirmed that speeds are correct on both our end and theirs. Please can you send the speeds you are currently getting so we can determine if reprovisioning will help?

^Johnson

[Afrihost @Afrihost]

@The1tatgtaway I'm really sorry for the delay in getting back to you. I know it’s frustrating to wait for help, especially when you’re dealing with service issues.
If you’re still having the problem, please send me  your account number or ID via DM.

^Sbongile

[Afrihost @Afrihost]

@DihanSuherland Dihan, I'm so sorry we let you down. I've been assigned to resolve this. Could you please DM me your ticket reference? I'll use it to track what's been done and avoid repeating steps. I will deal with this myself till the very end. 

^Johnson

[Afrihost @Afrihost]

@DihanSuherland Hi Dihan. Thanks for your response. I am not ignoring you, my apologies. I just checked your account again and the case is still looked into and all the details were sent to the manager. I will follow up again in the morning.

^Sandile

[Afrihost @Afrihost]

@AgentVickers Hi AgentVickers, I apologise to hear that you have not had the best experience with the team. What seems to be the issue here so I can be able to advise?
^Tshepiso
https://t.co/yukz5nO473

[Afrihost @Afrihost]

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Learn more in our latest blog:
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#Afrihost #StayConnected

[Afrihost @Afrihost]

@KatsoNel61720 @vumatel Hi Kitso, I understand how frustrating this must be. Could you please share your reference number with me so that I can check the progress of the escalation?

^Sbongile

[Afrihost @Afrihost]

@DihanSuherland Thank you! We'll keep you posted. Nothing yet 👌

[Afrihost @Afrihost]

@Nazs06 Thanks for getting back to me Naazim, I have responded to your DM.

^Sandile