Blair Roebuck

Getting knocked down in life is a given, getting up and moving forward is a choice.

[Blair Roebuck @agentroebuck]

@c2c_Rail Hi. The air conditioning on Coach D - 67781 isn’t working, it’s very hot on the carriage.

[Blair Roebuck @agentroebuck]

@c2c_Rail I beg. Put a human on the platform with a tannoy that knows what they are doing. We got trains coming and going at Upminster with no information

Telling us a 16.45 trains delayed but coming soon is no use at 6.30pm. Just tell us the next train coming and where it stops

[Blair Roebuck @agentroebuck]

@c2c_Rail Might you have any ETA. Trying to judge rush hour return

[Blair Roebuck @agentroebuck]

@c2c_Rail The item stuck in the line is unfortunate. What’s not helpful is inaccuracy in the app. Checked around 4.20 when I saw the tweet and everything looked fine so assumed it recovered.

[Blair Roebuck @agentroebuck]

@Essex_Echo The supermarket giant issued an urgent recall for its Stretcherz 'Stretch' and 'Slammers' figures on Monday.

[Blair Roebuck @agentroebuck]

@c2c_Rail Understood. Regretfully I don’t have the time to chase up an issue with your payments systems provider. I was hoping you, and the business I make my payments to would be in close relations and have already done the communications.

[Blair Roebuck @agentroebuck]

@c2c_Rail Thank you.

[Blair Roebuck @agentroebuck]

@c2c_Rail Has this issue been resolved now. Is it safe to use tap to pay again ? Also what’s the advice on getting repayment for the overcharge ?

[Blair Roebuck @agentroebuck]

@c2c_Rail Okay. How do I contact the refunds team ?

[Blair Roebuck @agentroebuck]

@c2c_Rail Still having issues trying to buy a ticket on iOS. Timeouts on the payment screen and SSL errors whilst navigating.

[Blair Roebuck @agentroebuck]

@c2c_Rail the iOS app is plagued with SSL errors. It’s a game of roulette if you can purchase a ticket. Bad yesterday almost impossible today.

[Blair Roebuck @agentroebuck]

@c2c_Rail Thanks, genuinely a horrible experience trying to use that form on iOS. It won’t let me submit, and shows no validation why it’s unhappy, I’ll have to wait to be on a computer.

[Blair Roebuck @agentroebuck]

@c2c_Rail Nope, two attempts with fully closing the app and re-authing. On one attempt after the error it dropped my auth because it lost my saved payment card.
Not a user error, please investigate. The ssl error has been present for a week, only started stopped payment today.

[Blair Roebuck @agentroebuck]

@c2c_Rail The iOS app won’t take card payments this morning. Tried two cards, visa and Mastercard and it declines every time.
It’s been intermittent last week, but unable to buy e-tickets at all today.

[Blair Roebuck @agentroebuck]

@c2c_Rail The iOS app seems to have having issues processing payments. Two card transactions and an Apple Pay all failing this morning.

[Blair Roebuck @agentroebuck]

@c2c_Rail That’s a pretty terrible form, you can only really request for ‘other’ and then it asks for the journey, assuming it’s only going to try and repay me one leg of the journey and not the whole fair. Do I have to fill it out twice ? I couldn’t even leave notes to explain. So painful