Ahmed Elgibaly

[Ahmed Elgibaly @agibaly]

Your customer support is a disaster even for Max accounts and the payment API has been bugged since March 31st.
How do you direct people to pay for developing AI agents on Claude when you have thousands of magnetite reviews many of which are saying there no replies ?

[Anthropic @AnthropicAI]

How do people seek guidance from Claude?

We looked at 1M conversations to understand what questions people ask, how Claude responds, and where it slips into sycophancy. We used what we found to improve how we trained Opus 4.7 and Mythos Preview.
https://t.co/6tjY58uBhk

[Ahmed Elgibaly @agibaly]

@AnthropicAI & @AmolAvasare Based on your Trustpilot reviews, I'm far from the only one. Customers trying to pay you more money are being blocked by billing bugs. Investigating my account could help you find a systemic issue costing you revenue. Please have a human fix this

[Ahmed Elgibaly @agibaly]

Hello @AnthropicAI& @AmolAvasare Your platform has a billing bug that locked my account. After March31 upgrade, my billing country auto-changed from UAE to Egypt. I tried 20+ times to fix it — system reverts every time. #Claude #Anthropic #ClaudePro #AIbilling #CustomerSupport

[Ahmed Elgibaly @agibaly]

@AnthropicAI & @AmolAvasare Support Conversation ID: 215474082038605 — submitted April 27. Only bot responses from "Fin AI Agent." No human. Multiple escalation requests ignored. I'm a paying annual subscriber trying to UPGRADE to Max 5x. #Claude #Anthropic #ClaudePro #AIbilling

[Ahmed Elgibaly @agibaly]

Hi @AnthropicAI and @AmolAvasare Based on your Trustpilot reviews, I'm far from the only one. Customers trying to pay you more money are being blocked by billing bugs. Investigating my account could help you find a systemic issue costing you revenue. Please have a human fix this.

[Ahmed Elgibaly @agibaly]

@AnthropicAI and @AmolAvasare Your own Invoice EACUHTCJ0001 (March 31, 2026) has the correct UAE details. You charged me correctly, invoiced me correctly, then your system deleted the data. This is a platform bug, not a user error

[Ahmed Elgibaly @agibaly]

@AnthropicAI and @AmolAvasareSupport Conversation ID: 215474082038605 — submitted April 27. Only bot responses from "Fin AI Agent." No human. Multiple escalation requests ignored. I'm a paying annual subscriber trying to UPGRADE to Max 5x.

[Ahmed Elgibaly @agibaly]

Hi @AnthropicAI and @AmolAvasare Your platform has a billing bug that locked my account. After the recent upgrade, my billing country auto-changed from UAE to Egypt. I've tried 20+ times to fix it — system reverts every time. #Claude #Anthropic 🧵

[Ahmed Elgibaly @agibaly]

@Forbes_MENA_ @OrascomDevelop Well done as always Omar 🙏

[Ahmed Elgibaly @agibaly]

@todd_tilghman congrats 🍾, well deserved 👏👏👏

[Ahmed Elgibaly @agibaly]

@NikonCanada I have three Nikon W300 cameras for me and my kids . One of them flooded at 25 m, when I went to the agent in UAE and Egypt they refused to fix it or trade it in ..
That’s bad business fo a camera made for divers 😡

[Ahmed Elgibaly @agibaly]

@UKNikon I have three Nikon W300 cameras for me and my kids . One of them flooded at 25 m, when I went to the agent in UAE and Egypt they refused to fix it or trade it in ..
That’s bad business fo a camera made for divers 😡

[Ahmed Elgibaly @agibaly]

@NikonUSA @toddowyoung I have three Nikon W300 cameras for me and my kids . One of them flooded at 25 m, when I went to the agent in UAE and Egypt they refused to fix it or trade it in ..
That’s bad business fo a camera made for divers 😡

[Ahmed Elgibaly @agibaly]

I mention that my children are German and I actually have a house in my name their and I’m going to visit them. so he insists and his colleagues rudely says “ all previous immigration officers were not doing their job that let me in ”. this is my 3rd rude encounter in a row.

[Ahmed Elgibaly @agibaly]

#German_Immigration:
I arrived at Frankfurt airport today, a young immigration officer very rudely asks me to show all the original documents I submitted to get my Shenzen Visa to let me through.If you are not white & german do not travel through Frankfurt Airport !

[Ahmed Elgibaly @agibaly]

#German_Immigration:
I arrived at Frankfurt airport today, a young immigration officer very rudely asks me to show all the original documents I submitted to get my Shenzen Visa to let me through.If you are not white & german do not travel through Frankfurt Airport !

[Ahmed Elgibaly @agibaly]

@sakryasser it is :))

[Ahmed Elgibaly @agibaly]

@sakryasser @agibaly

[Ahmed Elgibaly @agibaly]

Forget Samsung and Apple. This is the future.. http://t.co/xl82z4np0Q via @9GAG

[Ahmed Elgibaly @agibaly]

Things are going to get better in Egypt soon :)