Keshav Agarwal

[Keshav Agarwal @aglkeshav]

@HP @HPSupport

I didn't expect such poor service, especially when my laptop is still under warranty.

It's been 11 days, and I still haven't received any resolution. This level of customer support is extremely disappointing.

[Keshav Agarwal @aglkeshav]

@HP @HPSupport I've been facing a laptop issue since last Friday. Under your team's guidance, I spent ~5 hours downloading the OS, only to be told later it was the wrong Windows edition. Why wasn't this verified first? As a CA Final student, this delay is impacting my studies.

[Keshav Agarwal @aglkeshav]

@HP @HPSupport I want a clear and straight forward answer - is my laptop issue going to be resolved or not?

[Keshav Agarwal @aglkeshav]

@HP @HPSupport I've been facing a laptop issue since last Friday. Under your team's guidance, I spent ~5 hours downloading the OS, only to be told later it was the wrong Windows edition. Why wasn't this verified first? As a CA Final student, this delay is impacting my studies.

[Keshav Agarwal @aglkeshav]

@HP @HPSupport For clarity: the OS installation process was initiated exactly as instructed by the HP support representative. After the download finished and the remaining steps were completed, I was informed that the installation had been done using the wrong windows edition.