Shruti Agrawal

[Shruti Agrawal @agra58843]

@JioCare even though I have all the complaint records and follow-ups. This is unacceptable.

I’ve had enough. I will now be filing a complaint with the Consumer Forum and pursuing this matter further.
🚨JIO IS SCAMMING CUSTOMERS. STOP FOOLING AROUND AND TAKE ACCOUNTABILITY

[Shruti Agrawal @agra58843]

Facing continuous JioFiber outage issues for almost 20 days.Outage Detected keeps showing and my WiFi is not working properly. Forced to use mobile data daily for office work despite paying for WiFi services.Need immediate resolution and proper compensation
@JioCare @jio_fiber

[Shruti Agrawal @agra58843]

@JioCare Apart from sending the same copy-paste replies, what exactly are you doing to fix the issue? And please stop asking me to DM you every time. Be transparent and respond publicly.
You are now claiming that no complaint was raised in the last 30 days.

[Shruti Agrawal @agra58843]

@JioCare So you don’t want to provide compensation? I’ve been struggling with this WiFi issue for the last 5 days, and you still haven’t resolved it. My work, as well as my entire office’s work, is being affected because of your poor service.

[Shruti Agrawal @agra58843]

@JioCare I want a clear explanation of your policy, not another copy-paste reply. Last month I received the same automated responses, and now it’s happening again. Please answer my questions instead of avoiding them. This level of service is completely unacceptable. (2/2)

[Shruti Agrawal @agra58843]

@JioCare If prolonged service outages, repeated network failures, and loss caused to the customer due to Jio’s own technical issues do not qualify for compensation, then please tell me exactly which category they fall under. (1/2)

[Shruti Agrawal @agra58843]

@JioCare Bina customer ko call kitne inhe feedback chaiyeee? Kis basis pe feedback du mai?
Scam ke mamle mai ya fraud k mamle mai?

[Shruti Agrawal @agra58843]

@JioCare the expected restoration time, and the policy that explains why my case is being denied compensation.

Can you please clarify what type of issue does qualify for rebate if a prolonged Wi-Fi outage doesn’t?

[Shruti Agrawal @agra58843]

@JioCare If prolonged service outages and repeated service failures don’t qualify for compensation, then what does?
Instead of sending the same copy-paste response and feedback messages, please provide an actual resolution.

[Shruti Agrawal @agra58843]

@JioCare What exactly are the “approved conditions” or the “qualifying list” you are referring to? My Wi-Fi has been down for days, my work has been affected, and I have had to spend extra money on mobile data.

[Shruti Agrawal @agra58843]

@JioCare Again received same feedback message. What kind of scam is this @JioCare ? No tell me honestly because mujhe to koi call nhi aarhi hai to ye kis basis pe mujhe tum log msg krrhe ho? Just mag type krke bhi wk or msg krdia rum logo ne. Hatsoff to you @reliancejio scamming people

[Shruti Agrawal @agra58843]

@JioCare This isn’t the first time. The same thing happened last month as well. As a customer, I shouldn’t have to keep paying the price for repeated service failures. Please stop sending generic replies and provide a concrete resolution and compensation. #JioFiber #JioCare #ConsumerRight

[Shruti Agrawal @agra58843]

@JioCare I also expect compensation for at least one week of service disruption. Because of Jio’s repeated outages, I have had to spend extra on mobile data, my office work has been severely affected, and I’ve paid for a service that I haven’t been able to use.

[Shruti Agrawal @agra58843]

@JioCare It’s been almost a week, and the issue is still unresolved. How much longer am I expected to wait?

If this is not resolved today, I will escalate this matter to the appropriate consumer authorities. I have been patient enough.

[Shruti Agrawal @agra58843]

@JioCare Instead of repeatedly sending automated replies and feedback survey links, fix the issue and provide a clear resolution timeline. This is completely unacceptable.

#JioFiber #JioCare #InternetOutage #CustomerServiceFail #ConsumerRights #Accountability @FraudJio

[Shruti Agrawal @agra58843]

@JioCare and I’m even forced to spend extra on mobile data.

Who is going to compensate me for my financial loss, wasted time, and the days of service I’ve already paid for but couldn’t use? Who is taking accountability?

[Shruti Agrawal @agra58843]

@JioCare 6.02 Mbps? Seriously? Is this the speed I paid for when I recharged my JioFiber for an additional 3 months?How am I supposed to work from home with such poor internet? My office work has been getting disrupted for days because of your network.

[Shruti Agrawal @agra58843]

@JioCare Stop asking for feedback when you haven’t even fixed the issue.
Since Jio has failed to resolve this despite repeated complaints, I will now be escalating this matter to the Consumer Forum and other appropriate authorities. This level of service is completely unacceptable.

[Shruti Agrawal @agra58843]

@JioCare This is exactly what happened last month as well. For almost a month, I was given nothing but false assurances and generic replies. Now the same cycle has started again.Customers need resolution and accountability, not automated survey messages.

[Shruti Agrawal @agra58843]

@JioCare Seriously, what kind of customer experience is this? I haven’t received any resolution, yet you keep sending me feedback survey links every single day. Feedback for what? The same unresolved issue that has been going on for the last 5–6 days?

[Shruti Agrawal @agra58843]

@shweta_yeole @JioCare This is exactly how they treat their customers—no accountability, no resolution, and no compensation.
🚨JIO IS SCAMMER. Save your HARD EARNED MONEY.
#JioFiber #JioCare #CustomerExperience #PoorService