Agrani Kumar

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[Agrani Kumar @agranikumar_]

@amznsellerhelp @AmazonAustralia @acccgovau Amazon Australia Support - It is 2 months and counting no resolution on a serious support case. There gotta be a way to escalate serious issues - and not drown sellers in an AI matrix???

[Agrani Kumar @agranikumar_]

@amznsellerhelp @AmazonAustralia Can somebody for the sake of god, help out over here? Countless DMs, countless support cases, Legal case with @acccgovau and yet no resolution in sight for days. Theres got to be a real person behind support, rather than automated replies?

[Agrani Kumar @agranikumar_]

Hi @amznsellerhelp I am facing this issue for the past 1 month. What will it take for your team to permanently solve this. This is a serious hindrance for Australian Small Businesses. This issue is even logdged with the ACCC now. Please act!!!

[Agrani Kumar @agranikumar_]

@amznsellerhelp Appreciate your response, however my question was not for my case. It was a genuine query: What advantage do FBA sellers over FBM, other than prime eligibility?

[Agrani Kumar @agranikumar_]

@amznsellerhelp This question is seeking clarity - for all the upcoming sellers looking to launch on Amazon as private label FBA. What advantages do they have on this platform for being a brand registry FBA product versus being generic.?

[Agrani Kumar @agranikumar_]

@amznsellerhelp You mentioned pricing, shipping speed, customer experience, stock availability, and returns - But pricing for a private label is unique as there is no other seller for that product, shipping speed is Amazon as it is FBA, So if review is 4.2 stars, full stock availability - then?

[Agrani Kumar @agranikumar_]

@amznsellerhelp So, for exclusive private-label FBA sellers, does the Buy Box normally display consistently on their listing since they are the only offer?

[Agrani Kumar @agranikumar_]

This was the reply I received just 2 days ago - which is why the constant contradictory responses, without any actual resolution, are becoming extremely frustrating.
Businesses have thousands of dollars at stake, yet sellers are still stuck with automated replies

[Agrani Kumar @agranikumar_]

Tiny Bae is a white-label brand that operates exclusively through Amazon FBA. The product is not sold on any external website or marketplace. So I genuinely do not understand how concerns around external pricing or platform parity are even being triggered in the first place??

[Amazon Seller Help @amznsellerhelp]

@agranikumar_ Hello Agrani, We hear you and are actively addressing your concern via DM. Please check our latest response in your direct message. - Ram

[Agrani Kumar @agranikumar_]

@amznsellerhelp Can you help with guidance on what a seller should do when a Seller Support case has remained unresolved for 20+ days, specifically regarding Buy Box removal on a branded FBA product? At this point, who can a seller realistically reach out to for escalation/actual investigation?

[Agrani Kumar @agranikumar_]

@amznsellerhelp @AmazonAustralia @acccgovau This is the reply I get from seller support saying I have the Buy Box & yet no Buy Box on my listing. Is this even real?

[Agrani Kumar @agranikumar_]

Hi @amznsellerhelp I am facing this issue for the past 1 month. What will it take for your team to permanently solve this. This is a serious hindrance for Australian Small Businesses. This issue is even logdged with the ACCC now. Please act!!!

[Agrani Kumar @agranikumar_]

@Amazon @AmazonAU @AmazonHelp
Serious seller issue with Amazon Australia and no real resolution for weeks. My brand TINY BAE is an FBA-only private label brand. My product is sold ONLY on Amazon Australia and nowhere else. Yet Amazon keeps suppressing my Buy Box and saying my...

[Agrani Kumar @agranikumar_]

@amznsellerhelp @AmazonAustralia @acccgovau

[Agrani Kumar @agranikumar_]

@amznsellerhelp You are sending me automated replies in DM. You are telling me that support is working on my case. I am reaching out to Amazon on X, because support has not been able to help for more than a month! Please do not deflect!

[Agrani Kumar @agranikumar_]

@amznsellerhelp Done. Thanks.

[Agrani Kumar @agranikumar_]

@Amazon @AmazonAU @AmazonHelp
Serious seller issue with Amazon Australia and no real resolution for weeks. My brand TINY BAE is an FBA-only private label brand. My product is sold ONLY on Amazon Australia and nowhere else. Yet Amazon keeps suppressing my Buy Box and saying my...

[Agrani Kumar @agranikumar_]

@amznsellerhelp please help!

[Agrani Kumar @agranikumar_]

#AmazonSeller #AmazonFBA #AmazonAustralia #SellerSupport #BuyBox #AmazonBrandRegistry #PrivateLabel #Ecommerce #SmallBusiness

[Agrani Kumar @agranikumar_]

@AmazonHelp @amznsellerhelp can you please help with the above issue?