shakti agrawal

@KotakBankltd, ex-@Flipkart Fintech. ex-@add_axio, under 10 employee. Excited to bring difference to SMEs lives. Traveller and aims to settle in the mountains

[shakti agrawal @agrawalshakti]

@urbancompany_UC how to reach you guys?

[shakti agrawal @agrawalshakti]

@amazonIN most fuck all rvp service, calling every alternate day since last 2 weeks to get my order picked up…delivery executive calls, confirm to pickup and then never comes..

[shakti agrawal @agrawalshakti]

@TheSleepCo_ if you can’t deliver don’t commit…one of the worst experience from bandra store…following up on the order since 2 days

[shakti agrawal @agrawalshakti]

@pegasusdestek Problem is not about the delay, it is about the behaviour of the ground staff…who is completely not interested in giving any information. Delays become worse when such employees are around…

[shakti agrawal @agrawalshakti]

@flymepegasus PC 3502 delayed and the flight attendant at gate 5 not bothered to give updated information. Not sure this is how a traveller and foreign tourist is treated? Very poor service. When asked to share email if for complaint she is not even giving that..

[shakti agrawal @agrawalshakti]

@urbancompany_UC had a horrifying experience today both with your front end (service representative) and backend (call center). One more company built on poor CX capabilities, serving the Gen Z segment. Seems complacency has creeped in!

[anshul gupta @anshgupta64]

Difference between CBDC and UPI explained by RBI Governor @DasShaktikanta
Source - @business_today

[Nithin Kamath @Nithin0dha]

RBI's announcement of allowing single block and multiple debits on UPI can potentially have some interesting outcomes for the broking industry.
A few thoughts. 👇

Why? 1/9

[CinemaRare @CinemaRareIN]

Never gets old.

[Ravisutanjani @Ravisutanjani]

Today, RBI issued detailed guidelines for Digital Lending. All Banks, NBFCs and FinTech have to comply by November 30th.

What does this mean for you as a consumer? How does India take small-ticket loans? Let’s understand this. 🧵

[Osborne Saldanha @os7borne]

Ok, ok, I apologise for the tweet-bait 😄 I'm not doing loans.

But lately you've probably seen fintech and non-fintech startups launching credit products.

Why?

Read all about it in today's edition of Fintech Inside: https://t.co/EORZZxff2x

/2

[Osborne Saldanha @os7borne]

Random interesting stats from various Indian banks.

TIL SBI's YONO banking app has an integrated marketplace - YONO Shop. Shop has 10mm customers and does ~$15mm in GMV per qtr.

/1

[Udit Chugh @thecoffeehog]

Well, this fintech thing is getting out of hand 😅

[shakti agrawal @agrawalshakti]

Heard that @delhivery started direct platform for consumers to book, but apparently the payment keep getting failed and their CX doesn’t work on weekends. Another example of externalisation without focus on segment, just to get the valuation hype up!

[shakti agrawal @agrawalshakti]

@myogiadityanath @noidapolice sector 11 ke community hall mein 11.21 ki dulhan ki vidaai ka time aaya hai. Residents and senior citizens ka koi lihaz nahi hai, khub jor shor se dhol baj rahe hai!

[shakti agrawal @agrawalshakti]

@OlaCarsOfficial @bhash when should I expect a proper response from your team?

[shakti agrawal @agrawalshakti]

@OlaCarsOfficial where the hell is my refund? This is serious and you guys have been sitting on my money for the last 20 days. Your executive are not even trained to understand the query and my money is stuck with you guys

[shakti agrawal @agrawalshakti]

@OlaCarsOfficial Have dm you the details, let’s see how you guys respond. This is the 6th time I am repeating my query to get the refund of 3.25Lacs you guys are sitting on since last 20days

[shakti agrawal @agrawalshakti]

@bhash you need to seriously think of solving for CX and paying customers on time before you start a new brand. No point in chasing new segments when you can’t solve operational issues…

[shakti agrawal @agrawalshakti]

@OlaCarsOfficial where the hell is my refund? This is serious and you guys have been sitting on my money for the last 20 days. Your executive are not even trained to understand the query and my money is stuck with you guys

[shakti agrawal @agrawalshakti]

@OlaCarsOfficial where the hell is my refund? This is serious and you guys have been sitting on my money for the last 20 days. Your executive are not even trained to understand the query and my money is stuck with you guys