Adriana Gutierrez

just a girl and her dog trying to make it in this world

[Adriana Gutierrez @agume]

@CenturyLinkHelp it has now been 5 days without this getting resolved and no one helping us other than passing us to the next person. It is now to the point where we have no option other than escalating this to the public utilities commission. You have my contact in dm.

[Adriana Gutierrez @agume]

@CenturyLinkHelp @CenturyLink

We have been without internet since Saturday night (10/29) and are getting no help or answers. The person who came out is not getting help.

We work from home so this is a huge issue.

I'm at a loss on what to do.

Can someone please help us??

[Adriana Gutierrez @agume]

@AmericanAir over 48hrs and still haven't heard from you. Hello?

[Adriana Gutierrez @agume]

11. it from your bill. This is what I am asking. No more vouchers. Thank you. @AmericanAir

[Adriana Gutierrez @agume]

10. Treated them this poorly because of their age and likely thinking you could get away with this. This is not okay. I would like for someone withing your organization to reach out to me and refund their tickets. When a restaurant messes up your order they remove @AmericanAir

[Adriana Gutierrez @agume]

9. should be expected from you? I would hope not. So. Why is it that I am writing to you and not them? Because they've tried. They're tired, (obviously, who wouldn't be?!), and clearly their efforts have been fruitless and gone unheard. Said simply, I sense you @AmericanAir

[Adriana Gutierrez @agume]

8. This is the way your customers should be treated, especially considering you're the 'World's largest airline'. I am shook at how poorly my parents were treated and this horrific experience with your airline. No follow up. No apologies. No nothing. Is this what @AmericanAir

[Adriana Gutierrez @agume]

7. At 10:30pm. This whole experience was incredibly unpleasant, infuriating and shameful. Earlier this year when I was delayed 2 hrs due to a technical error @SouthwestAir PROACTIVELY reached out to us and apologized in less than 24hrs, and gave us a $200 voucher. @AmericanAir

[Adriana Gutierrez @agume]

6. So they are put on a flight for TWO DAYS LATER! Thankfully my father overheard the person at the next counter getting re-routed via MIA. At 6am. The next day. The MIA>BOG flight wasn't until 7:40pm. Another joyous, full day at an airport. They finally arrived @AmericanAir

[Adriana Gutierrez @agume]

5. I really wanted to give you the benefit of the doubt here, 🤞🏼🤞🏼🤞🏼. But no. Deja Vu!! Day of flight. On they way to the airport they get an email from AA confirming flight was on time. As they are waiting in line both of their flights are cancelled. MSP>DFW >BOG @AmericanAir

[Adriana Gutierrez @agume]

4. Miraculously appeared?! Again, an allowed carry-on bag, usually containing important things needed on hand. Apparently taken away because coffee was in the bag?? Since when is this an issue? Awesome job so far. So now onto their return flight, yay. @AmericanAir

[Adriana Gutierrez @agume]

3. Additionally they took one of their carry-ons because (???). Which was consecutively attached to the incorrect passenger and sent to CANADA?!?! After numerous calls, emails, back and forths, with absolutely no clear communication on anything about this bag it @AmericanAir

[Adriana Gutierrez @agume]

2. flight until they were CHECKING-IN at the AIRPORT! The were put on a flight at 7:30am the next day, needing to do an insane layover that didn't leave till 9:35 pm!! They finally arrived to their destination at midnight - a full 27hrs of travel later. BOG>DFW>MSP @AmericanAir

[Adriana Gutierrez @agume]

1. My parents recently flew internationally with you and had the most horrendous experience with your airline. Add the lack of customer service, care and compassion and I am just baffled. They were to fly with you at 11:30pm and we're not notified of the cancelled
@AmericanAir

[Adriana Gutierrez @agume]

@bonappetit I have looked high and low; previous website designs (where this was once a possibility 🤔), @reddit, blogs, etc. I will say I am a new subscriber.... So please tell me I am wrong when I say I can't find a place within your website to save recipes...?!

[Adriana Gutierrez @agume]

@maggiebolson Omg the kitty in your mom's shoulder 😍

[The Lincoln Project @ProjectLincoln]

We celebrate our freedom tomorrow.

We exercise it November 3rd.

[Adriana Gutierrez @agume]

@maggiebolson Amazing

[Adriana Gutierrez @agume]

@maggiebolson I really don't understand why you're making such a big deal out of this. Seems perfectly normal to me.

[Adriana Gutierrez @agume]

@maggiebolson Oh nice! I have recently become a grant writer so was going to want to pick your brain if so! :)