Alexander Hale

[Alexander Hale @ahale1994]

@AmericanAir sent another DM looking for an update/clarification

[Alexander Hale @ahale1994]

@AmericanAir DM baggage update please?

[Alexander Hale @ahale1994]

@AmericanAir Sent you guys a reply

[Alexander Hale @ahale1994]

@AmericanAir can I get an update on my bag in the DM? App is utterly useless along with https://t.co/9lwjVfc5GB. Nothing updates

[Alexander Hale @ahale1994]

@AmericanAir DM sent

[Alexander Hale @ahale1994]

@AmericanAir assistance in my DM would be appreciated.

[Alexander Hale @ahale1994]

@AmericanAir Explain this and deliver my bag or get it to BWI and I'll pick it up. Expedited request my ass

[Alexander Hale @ahale1994]

@AmericanAir absolutely ridiculous. Didn't even care to comment on the problems with the app. The multiple links I have received don't even give me info about my bags. My claim never updates and they are still saying my bag is in TUS. But the app says it was scanned at DFW?? WTF

[Alexander Hale @ahale1994]

@AmericanAir check DMs again, seems the app doesn't update all the time on when a bag is scanned. My last scan was in Dallas at 119pm and the terminal for my connection to BWI (according to the app)

[Alexander Hale @ahale1994]

@AmericanAir sent a DM!

[Alexander Hale @ahale1994]

@AmericanAir Can I get a quick reply to my recent dm please? Just want to be sure DFW actually has my bag in their possession

[Alexander Hale @ahale1994]

@AmericanAir are you actually replying to DMs? because I've been waiting for 2 hours for help

[Alexander Hale @ahale1994]

Your teams left bags a DFW last night going to BWI and there is still no update. The webpage doesn't update or the app. Online chat is so bogged down you can't even talk to anyone. Especially when you call they just say "check the app"

[Alexander Hale @ahale1994]

@AmericanAir @redabluejay In the same boat, sent a DM two hours ago and still nothing

[Alexander Hale @ahale1994]

@AmericanAir we just not answering DMs now?

[Alexander Hale @ahale1994]

@AmericanAir can I get some assistance please? I sent a DM and haven't gotten any response yet about my bag that was left DFW going to BWI. There are multiple flights leaving DFW today to BWI and I want to know if my bag is on one of them. Located and Returned in 24? Doubtful

[Alexander Hale @ahale1994]

@AmericanAir check my DM pls? Thanks!

[Alexander Hale @ahale1994]

@AmericanAir See it?

[Alexander Hale @ahale1994]

@AmericanAir waiting on an update for my bag that was left at DFW when I traveled to BWI. online chat service said there would be an update in a couple hours and that was at 5am ET. Any assistance would be great.

[Alexander Hale @ahale1994]

@AmericanAir DM sent