Hemant

works on ai software

[Hemant @ai_engineer_x]

@cyrilXBT Thanks for sharing

[Hemant @ai_engineer_x]

@reliancejio @JioCare @jio_fiber

[Hemant @ai_engineer_x]

@JioCare @JioCare I have registered a Grievance on CPGRAMS, as you guys are busy with forwarding request to one another without resolution. Kindly check if everything is okay in the screenshot below -

and yes, please forward this screenshot to your manager 😂🤣

[Hemant @ai_engineer_x]

@JioCare @JioCare I have registered a Grievance on CPGRAMS, as you guys are busy with forwarding request to one another without resolution. Kindly check if everything is okay in the screenshot below -

and yes, please forward this screenshot to your manager 😂🤣

[Hemant @ai_engineer_x]

@JioCare @JioCare I have registered a Grievance on CPGRAMS, as you guys are busy with forwarding request to one another without resolution. Kindly check if everything is okay in the screenshot below -

and yes, please forward this screenshot to your manager 😂🤣

[Hemant @ai_engineer_x]

Where this request is forwarded ?
@JioCare I don’t see connection still working
Jio Laga dala to life jhinga Lala, kyuki Internet hain hi nahi 🥳

Sudhar jao yar ab to 7 din ho gaye ek connection thik nahi ho raha tum se

Kya karo ge be itni badi company chala ke

[JioCare @JioCare]

@ai_engineer_x Hi Hemant, we are here to help you. Rest assured, we have forwarded your details to our concerned team to get it checked on priority and you will be updated soon – Smit

[Hemant @ai_engineer_x]

@JioCare It’s time for Reddit now

[Hemant @ai_engineer_x]

@JioCare will see this post and call me, but won’t fix the issue

The time they waste in calling people is way more than the time it can take to fix the issue

May be @JioCare can use voice AI to do that, let me know if you are interested in building that ai agent😄

[Hemant @ai_engineer_x]

@JioCare @reliancejio @jio_fiber
It’s been 72 hours since my internet became a mystery. 🕒

My @JioCare @reliancejio @jio_fiber router shows a perfectly stable green light. I haven’t touched the adapter, and my settings are exactly as they were. Yet, half the web is unreachable across every device in my home.

For three days, the cycle has been the same:

I open a ticket.

They close it without a word.

They send a message saying "Restart your router, it’s fixed!"

I restart. It’s not fixed.

I’ve had one technician visit that offered a "partial" solution—some sites opened, most didn’t. Today, I was promised another engineer would arrive to finally settle this. I waited all day. They never showed.

I paid for a full year of service just two months ago. Looking back, I honestly wish I had gone with a local provider instead—at least they might have actually shown up to help.

How does a major service provider leave a customer hanging like this? Hoping someone at @JioCare @reliancejio @jio_fiber actually sees this and decides to restore my connection. 🌐🔌

#JioFiber #CustomerExperience #TechSupport #JioFiberDown

[JioCare @JioCare]

@ai_engineer_x Hi Hemant, we are here to help you. Rest assured, we have forwarded your details to our concerned team to get it checked on priority and you will be updated soon – Smit

[Hemant @ai_engineer_x]

@JioCare

[Hemant @ai_engineer_x]

Closing ticket by ticket by ticket and without solving the issue

What a metric system they have invented on this earth 🌎

[Hemant @ai_engineer_x]

Closing ticket by ticket by ticket and without solving the issue

What a metric system they have invented on this earth 🌎

[Hemant @ai_engineer_x]

If you love to play dino on google chrome then JIO @JioCare is must connection for you

Because once the connection is gone, it may take around a month or 2 or God knows how much time to restore the connection

Forget your work and play dino with @JioCare @reliancejio @jio_fiber

[Hemant @ai_engineer_x]

That is not resolved @JioCare

[Hemant @ai_engineer_x]

Having to deal with five whole days of a broken connection and repeated unresolved complaints is incredibly frustrating. Here's a draft for your X post that gets right to the point:
It's been 5 days of absolute nightmare with @JioFiberCare. My connection issue isn't resolved, despite an engineer visit, a new modem, and countless empty promises. Three tickets were closed without fixing the problem, and the latest one was closed yesterday too. I've paid for a whole year and now I'm regretting not going with a local provider.

I would like to throw this into garba donut can’t do as i have paid for 12 months, please return my money
@JioCare @jio_fiber

[Hemant @ai_engineer_x]

Forwarding is what happening from last 5 days, I am afraid that you are forwarding the messages until it reaches to Mukesh bhai

Forwarding and playing in messages won’t solve the issue, neither politely replying to the complaints on X, it requires real team and field work to solve the issues, which is really lacked by JIO

I think it’s good opportunity for Airtel and other to pick up the market share

Internet is still off and you guys can only do what is known as so precious FORWARDING

[Hemant @ai_engineer_x]

I opted for @JioCare because of its service quality and speed. But on both these front it has disappointed me and many others like me.

@jagograhakjago Grahak to jage hi huve hain @_MukeshAmbani par lagta hain, Jio wale so gaye hain.

Utha le re deva utha le, mujh grahak ko nahi is Jio ko 😆
@jio_fiber duniya ka sabjse bakwas fiber
@reliancejio duniya ka sabse Raddi internet company

[Hemant @ai_engineer_x]

I opted for @JioCare because of its service quality and speed. But on both these front it has disappointed me and many others like me.

@jagograhakjago Grahak to jage hi huve hain @_MukeshAmbani par lagta hain, Jio wale so gaye hain.

Utha le re deva utha le, mujh grahak ko nahi is Jio ko 😆
@jio_fiber duniya ka sabjse bakwas fiber
@reliancejio duniya ka sabse Raddi internet company

[SuhanGwei @suhan_gwei]

@ai_engineer_x Update: Despite their attempts to resolve it was waste of time, the plan which i upgraded (100mbps) this is result.I no longer want their service

[Hemant @ai_engineer_x]

@AS119f Jio has done mastery in resolving customer complaints, my internet is broken from past 5 days with 4 resolved tickets with Jio, a changed modem, 2 engineer visits. The tragedy with me is - i have paid 12 months upfront otherwise i have thrown their modem outside of my window and directly into a good dustbin.

@JioCare @reliancejio Now i see that i am not alone you are basically testing your inefficiencies on massive scale

@_MukeshAmbani Mukesh bhai, socha tha aapke raaj me sab khush rahenge, par aapki company wale to kaam karne se pehle hi bol dete hain ki kaam ho gya beta. Thoda daat lagao bhai.

[Hemant @ai_engineer_x]

@suhan_gwei Jio has done mastery in resolving customer complaints, my internet is broken from past 5 days with 4 resolved tickets with Jio, a changed modem, 2 engineer visits. The tragedy with me is - i have paid 12 months upfront otherwise i have thrown their modem outside of my window and directly into a good dustbin.

@JioCare @reliancejio Now i see that i am not alone you are basically testing your inefficiencies on massive scale

@_MukeshAmbani Mukesh bhai, socha tha aapke raaj me sab khush rahenge, par aapki company wale to kaam karne se pehle hi bol dete hain ki kaam ho gya beta. Thoda daat lagao bhai.

[SuhanGwei @suhan_gwei]

@reliancejio your field engineer literally TRICKED me into giving the completion code before fixing anything, closed the ticket as "Completed" and now GHOSTING my calls. SR0000399LOX. Is this how Jio trains its staff? Pathetic.

[Hemant @ai_engineer_x]

@JioCare @reliancejio @jagograhakjago

[Hemant @ai_engineer_x]

Router off for 8 hours still not back
Modem changed still not back
2 times Engg visit still not back
4 tickets closed still not back

So much of friction in just to get the service working properly

What is the process to get my money back?

@jagograhakjago hello consumer forum, how can we get back our money from jio if we have paid them for 12 month advanced for convenience?

@JioCare

[Hemant @ai_engineer_x]

Router off for 8 hours still not back
Modem changed still not back
2 times Engg visit still not back
4 tickets closed still not back

So much of friction in just to get the service working properly

What is the process to get my money back?

@jagograhakjago hello consumer forum, how can we get back our money from jio if we have paid them for 12 month advanced for convenience?

@JioCare