Reps AI

The leading AI solution that helps Airlines and OTAs service teams to exceed customer expectations on digital channels while reducing the wait time by 37%

[Reps AI @airepsengine]

@airepsengine Honored to be featured @ @Forbes and share how we're transforming service centers to loyalty generating centers https://t.co/dnQJDT9QUc

[Reps AI @airepsengine]

So proud to be mentioned on @Forbes by @brenthoberman and to be part of the amazing @foundersfactory portfolio. Ready to take over the UK #CustomerService market https://t.co/6t6iZ6r4cj

[Reps AI @airepsengine]

Our very own @repexperience is quoted in the CCW article about how AI is transforming CS and CX https://t.co/qDj0S2XIZi #CCW #AI #airlines @CustContactWeek

[Reps AI @airepsengine]

@MikeCraneLV on dealing with changing #CustomerExpectations https://t.co/dMtrYggtOL

[Reps AI @airepsengine]

Understand and Exceed #CustomerExpectations with Reps AI!
"Most companies can't keep up with ever-increasing #customerexpectations" study shows
https://t.co/nEE5whVCfn

[Reps AI @airepsengine]

Reps AI "Agents - Facing" #AI solution distributes #excellence in the #ContactCenter.
https://t.co/DBvhL1DPCL
#CustomerService @kayejchapman @B2Community

[Sue Duris, CCXP @SueDuris]

According to Esteban Kolsky, if customers are not satisfied, 13% of them will tell up to 15 - or even more - people that they are unhappy. #CXChat

[Reps AI @airepsengine]

RT @repexperience Improve your #DigitalExperience, explore @airepsengine for your digital #contactcenter to improve #Opertaional #efficiency.

[Dough @cxprof]

Gartner identified "four imperatives" that #customerservice leaders need to reckon with this year:
Accountability
Ownership of websites' service functions
Improved #digitalexperience
Explore digital applications to improve operational efficiency
#cx
https://t.co/myQTOC53Lx

[Reps AI @airepsengine]

One of the biggest #CallCenter challenges is aligning the quality of service between experienced, trained reps and new, "green" reps. @airepsengine advanced #MachineLearning solution solves this by distributing #excellence throughout your #Contactcenter. @CallCenterICMI #CustServ

[Reps AI @airepsengine]

@AmericanAir If you're looking to upscale your #customerservice, add Reps AI to your #contactcenters and start exceeding your passengers' expectations.
https://t.co/x3m1VQTjnx
#airlines #customerexperience

[Reps AI @airepsengine]

"Customers today have higher expectations for digital experiences”
Ignite your customers' digital experiences with Reps #AI in your #ContactCenter to exceed customer expectations. https://t.co/KpDbmn0NDb
#customerexperience #digitalexperience

[Reps AI @airepsengine]

Adding Reps #AI to your #contactcenters ignites the Rep Experience and enhances #CustomerExperience.
#EmployeeExperience #CustExp
https://t.co/y557nKyUJh

[Reps AI @airepsengine]

As technology is an important part of the #CustomerExperience at @Fly_Norwegian we recommend you to check out @airepsengine AI, the leading #AI solution which helps #Airline #contactcenter reps exceed passengers expectations!

[Norwegian @Fly_Norwegian]

Technology is an important part of the customer experience at Norwegian.  When flying with us, you can enjoy the latest technology, great service, exciting destinations and new, more environmentally friendly aircraft. #flynorwegian #norwegianair

[Reps AI @airepsengine]

Use “Clicks Per Ticket” to measure your #contactcenter “Rep Experience”. The goal is to decrease the number of clicks and systems your @cctrcoach reps have to go through in order to meet and exceed customer expectation. #customerexperience #Custserv

[Dough @cxprof]

Successful #CustomerExperience is when Your #CustomerService team interfaces, and has an open door to #marketing, #sales, #product, #engineering, #legal, #billing, and it should be the #center of everything. THAT's #CustomerCentric.

[Dough @cxprof]

For the sake of your #CustomerExperience, have your #CustomerService meet your #Marketing at least once a week. The people in the front line of your customers must know what are the #CustomerExpectations you've set initially from top of the funnel.
#customerjourney #Retail

[Reps AI @airepsengine]

"Customers expect to be able to get the value they are looking for in as easy a way as possible.". With Reps AI for your #contactcenter reps, create the #repexperience to exceed these expectations.
https://t.co/kslG9VWYK2
#customerexperience #CustomerService

[Reps AI @airepsengine]

Thank you @SueDuris

[Sue Duris, CCXP @SueDuris]

@BrandonCaudle @GreenRope @KKCS10 @dgingiss @airepsengine @LeslieO @GlowTouch @GAdv_LyndonFile You’ve been quoted in my #Wakelet collection "#CXChat - Jan 23, 2019 - CX and Government - with special guest @stephaniethum". Check it out: https://t.co/YZuHUmHSEr

[Dough @cxprof]

#Customers Instead of Care, Support or Service, focus on Experience: Your customers have expectations from your product which they purchased and they ask you to meet these expectations and, preferably, exceed them. #CustomerExperience #custserv #CustomerService #CustomerCare

[Reps AI @airepsengine]

#CXChat Thank you @annettefranz and @SueDuris, Always insightful!

[Annette Franz, CCXP @annettefranz]

Thank you to @stephaniethum for being our guest! Thanks to all of you for joining #CXChat today and sharing. We always appreciate your valuable insights.