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9. The Hospitality Economy.
Manufacturing is over. Whether you're in tech or finance, you're in the people business. Excellence is the baseline; how you make them feel is the win.
Empower the front line.
My team stopped just executing my vision and started creating their own. Creative autonomy is the best antidote to employee burnout and apathy.
7. Institutionalize the dream.
We hired a "Dreamweaver" whose only job was bringing wild hospitality ideas to life. If you want a culture of care, invest in the resources.
6. One size fits one.
Generic "thank you" gifts are commodities. Specificity is a superpower. A yoga mat for a specific nook beats a luxury perfume every time
5. Stay present.
You canβt innovate if youβre staring at a to-do list. Presence means caring so much about the person in front of you that the distractions disappear.
4. The $2 pivot.
I ran to a street cart, bought a hot dog, and convinced the chef to plate it fancy. Total cost: $2. Impact: More than $1,000 of caviar ever could.
3. Listen for throwaways.
Clearing plates at 11 Madison Park, I overheard Foodies say they missed trying a "NYC hot dog." Most staffers ignore small talk. I saw a lightbulb.
2. Identify the gap.
Most businesses obsess over excellence, the "what." But products are just ingredients. The real "why" is making people feel seen, welcome, and like they truly belong.
1. Service is a transaction. Hospitality is a feeling.
Will Guidara took a "middling" cafetaria to the #1 restaurant in the world with a $2 hot dog. Here is the blueprint...
Hey @sinequanonh did a quick DCF on Hyperping using IH data. Came out around $3.56M valuation with 100% growth and a 20% WACC.
Weβre building a privacy-first valuation app, no signups, no data leaves your device. Generates an investor-style PDF. Available on Google Play!
Hey @PPelementor did a quick DCF on PowerPack for Elementor using IH data. Came out around $4.07M valuation with 100% growth and a 20% WACC.
Weβre building a company valuation app, no signups, no data leaves your device. Generates an investor-style PDF. Available on Google Play!