Aju Mathew

HR professional, creative writer, avid reader

[Aju Mathew @ajumathew09]

@_Anandd_ @talk2anuradha Totally agree to Indore’s example. The point we need to think is how come mentality of people and administration changes in other districts and cities in the same state and how we can scale up this model.

[Aju Mathew @ajumathew09]

@AmazonHelp This is not an automated message. Raised my complaint on the same day when I received the product. Called your customer service twice. I think that is all that I want to do. I think customer should not run behind this. @jagograhakjago

[Aju Mathew @ajumathew09]

@amazonIN I ordered for Yonex Mavis 350 & this what I got. There can be error while packaging. I waited for 11 days to get the refund processed by taking back the product. I am still waiting with no customer service. Please don’t be like other online shopping partners @yonex_com

[Aju Mathew @ajumathew09]

@nikhilchinapa @airindia @AAI_Official @BLRAirport I just completed a year + 60 days chasing them to get a reasonable closure on this matter, for them it is business as usual. Baggage check in line should have a disclaimer printed so that people can see “Check in at your own risk”

[Aju Mathew @ajumathew09]

@nikhilchinapa @airindia Fingers crossed you get your luggage — though expecting this airline to admit fault or refund your loss is like waiting for them to invent customer service. Legendary at losing bags, allergic to apologies. @AAI_Official @BLRAirport

[Aju Mathew @ajumathew09]

@airindia @Shadab_doha @DGCAIndia Why don’t you ground them permanently. They are worst in customer service. Despite they lost my luggage, they think that it is ok and a meager compensation is going to cover up my loss. @airindia You keep your penny with you, it may cover up when you go out of business

[Aju Mathew @ajumathew09]

@airindia Dear Air India, it’s enabled now.

[Aju Mathew @ajumathew09]

Day 257, Feb 11: Fun fact- 257 is a 3-digit prime number. It is the 55th prime number, and the ninth prime number from 201-300. Today’s fact: Sometimes patience leaves you midway and hope holds you intact. Wait continues…@airindia @jagograhakjago @MoCA_GoI @PMOIndia @BLRAirport

[Aju Mathew @ajumathew09]

@airindia The last discussion was in Sept’24 & they informed that they have escalated it to higher department & they will reach out to me with resolution. If anyone reached out to me with resolution from AirIndia post that please share it here. @airindia @jagograhakjago @PMOIndia

[Aju Mathew @ajumathew09]

@airindia @airindia I think the sad state of customer service is not because of irresponsible teams like you. It is because of the state of affairs of teams like @jagograhakjago who propagate a lot about consumer affairs but do not support in safeguarding them. @PMOIndia @MoCA_GoI

[Aju Mathew @ajumathew09]

@airindia @airindia As I have mentioned, I lost patience long back. I am now driven by hope. I think so far I have not received a single call or mail from you regarding this since last I have posted so I understand how seriously this is addressed internally.

[Aju Mathew @ajumathew09]

Day 258, Feb 12: Funfact- In 2020, SAI has shortlisted 258 athletes in 12 sporting disciplines for the TOPS Developmental Group. Today’s fact: Surprised to see Air India X team responding to the tweets but the consumer affairs team is silent @airindia @jagograhakjago @PMOIndia

[Aju Mathew @ajumathew09]

Day 256, Feb 10: Funfact- 256 is special since it represents the most common base unit in a computer. Today’s fact: Wait continues, inching towards another record day. @airindia @MoCA_GoI @jagograhakjago @PMOIndia @BLRAirport

[Aju Mathew @ajumathew09]

@airindia Thank you @airindia X team. I am waiting, however, as mentioned the thread will continue daily until I get a resolution. Just FYI: we were at Day 19 when I received first assurance from your X team on this matter and we are at Day 255 today. @jagograhakjago @PMOIndia @BLRAirport

[Aju Mathew @ajumathew09]

Day 254, Feb 8: Fun fact- 254 was scored by Bradman on his first test appearance in Lord’s was rated by him as his finest innings. Today’s fact: Now even Air India X team stopped replying. How long even they can say to have patience @airindia @jagograhakjago @MoCA_GoI @PMOIndia

[Aju Mathew @ajumathew09]

Day 255, Feb 9: Fun fact- 255 is the maximum value that can be represented by an 8-bit binary number. Today’s fact: Still waiting. @airindia Trust me, there is no maximum in here until I get a resolution. This thread will go on. @jagograhakjago @MoCA_GoI @PMOIndia @BLRAirport

[Aju Mathew @ajumathew09]

Day 253, Feb 7: Fun fact- In 253 AD, Roman Empire was split in two by Valerianus I. Today’s fact: Team Air India is still searching for my bag & resolution is long pending. @airindia I am holding up my patience, you may please work on your customer service @MoCA_GoI @PMOIndia

[Aju Mathew @ajumathew09]

@hemanthpa @airindia Sometime?? After 252 days.. @airindia You are losing track on this issue but don’t worry I am on it. Restarting this as daily thread until I post here on X that “issue resolved”. Want to see how many more records we are going to break. @jagograhakjago @PMOIndia @BLRAirport

[Aju Mathew @ajumathew09]

Day 252, Feb 6: Just googled to understand Angel 252 is about reassurance and I guess in this issue, I am just not even getting that. Who is responsible here? It’s 252 days that I have not received any resolution on my lost baggage. @airindia @JaagoGrahak @BLRAirport @PMOIndia

[Aju Mathew @ajumathew09]

@airindia Hi, please support in what you can do lecturing me about the privacy can be done later. I am going to file an FIR in next 15 minutes

[Aju Mathew @ajumathew09]

Being harassed by Air India staff since last 4 hours with no resolution. They are trying to book alternate flight since 7 PM with no update. Flight delay from Kochi and Lucknow flight is gone. The staffs and duty manager is nowhere to be seen @airindia @DelhiAirport