J O A N N A

A graduate student and her musings

[J O A N N A @akaOshinC]

@TalktoBPI Are there any known/reported issues today of being unable to receive OTP for credit card payments?

[J O A N N A @akaOshinC]

@qrsupport Why is the FIFA quiz game not showing up in the app? Is it over?

[J O A N N A @akaOshinC]

@CebuPacificAir Because of your system’s error, I unintentionally booked twice for the same flight when it did not show me a confirmation message and just timed out. I want to cancel one of them and get a refund.

[J O A N N A @akaOshinC]

@qrsupport Hey! I’ve got a question re: baggage allowance in the DM.

[J O A N N A @akaOshinC]

@TalktoBPI There is nothing regrettable with this. It’s simply a yes or no question, a simple one looking for facts. Come on!

[J O A N N A @akaOshinC]

@TalktoBPI Is 0917 166 6612 one of BPI’s outbound lines?

[J O A N N A @akaOshinC]

@GWRHelp Hey there! I received notice that my train from ASC to BRI for tomorrow 09:17 has been cancelled. I am unfamiliar with transport in UK so may you please DM me for specific instructions/alternative transport to take so I can make the journey to BRI tomorrow?

[J O A N N A @akaOshinC]

@TalktoBPI How long after transaction posting do reward points get posted in Vybe app?

[J O A N N A @akaOshinC]

@vfsglobalcare Hey! I received an email that my travel document has been dispatched but I was not provided with a courier tracking number. Kindly assist.

[J O A N N A @akaOshinC]

@TalktoBPI Hey! I just wanna make sure this reaches her and her supervisor but Letty (Lettie?) from the phonebanking team did a great job today in addressing my concern after I was transferred to 3 other people. So kudos to her, please let her know I really appreciate her help 😊

[J O A N N A @akaOshinC]

@Finnair @FinnairSuomi But you did not answer my question ☹️ When can I expect at least some movement in this request? Is it being stuck in the same status for 9 weeks even normal or is it being ignored?

[J O A N N A @akaOshinC]

@Finnair @FinnairSuomi When will I receive the refund for a refund request filed 9 WEEKS ago and that hasn't moved beyond "Case received" status??

[J O A N N A @akaOshinC]

@qrsupport I filed a claim for missing QPoints 20+ days ago but I still haven't received a resolution. Kindly check your DM for the SR# and give me an update.

[J O A N N A @akaOshinC]

@Finnair @Finnair @FinnairSuomi Refund processing for 10 wks?!? And this is for a full flex tix, which should already have more efficient SOP since its the ticket feature 😾 At this stage, my money could have already earned interest in the bank. Why do your comms still say 2-4 wks though.

[J O A N N A @akaOshinC]

@Finnair @FinnairSuomi How come Refund Requests that were filed way later than I did (24 March) were already processed while mine is stuck at status "Case received"??? Any chance it might have been missed? Can I get an email address so I can escalate and request to expedite?

[J O A N N A @akaOshinC]

@FinnairSuomi @Finnair Is it normal that the status is still "Case received" for the 6th week now?

[J O A N N A @akaOshinC]

@FinnairSuomi @Finnair Will chat agents be able to give more information other than what I can get from the Refund Status page myself? Will they be able to expedite my request?

[J O A N N A @akaOshinC]

Live chat and phone support are not very helpful on the numerous times I tried to ask for assistance. @Finnair @FinnairSuomi

[J O A N N A @akaOshinC]

@Finnair I placed my Refund Request on 24 March, but it looks like a request that has been placed later by another customer was processed first. Mine is still in status "Case received". Live chat and phone are not very helpful. Can I get an email address to contact?

[J O A N N A @akaOshinC]

@Finnair Hey! What's the turnaround time of refunds these days for cancellation of Finnair Flex tickets? I've been waiting for 4 weeks now.

[J O A N N A @akaOshinC]

@Finnair I checked with agents in chat but all they are saying is 1-3 weeks, 2-4 weeks, apologies yadda yadda and cannot give any action nor rectification.