@UC_Assist@CrimeBranchDP@urbancompany_UC Now they are repeating the October 4th claim and asking me to wait until tomorrow for an update. This constant back-and-forth is unacceptable—please clarify the actual status immediately.
@UC_Assist@CrimeBranchDP@urbancompany_UC I just got another call from Urban Company. Today, your team is telling me my refund was initiated on October 4th, whereas yesterday I was informed that no refund was initiated and it was just a technical bug displaying that status.
@UC_Assist@urbancompany_UC@UC_Assist I don't need your apologies, I need my refund—and I need it today. There is no need to call me; just process the refund for my amount.
@UC_Assist Now that your team has officially confirmed the refund was never processed, please initiate the transaction immediately and share the reference/transaction ID for my records.
@UC_Assist@urbancompany_UC@UC_Assist I recently received a call from Urban Company customer support informing me that my refund was never initiated in the first place. This contradicts the repeated assurances I was previously given, and I feel completely misled throughout this process.
@UC_Assist My account balance is zero, and if I miss the payment date, the bank will charge a 30% interest penalty. If that happens, Urban Company will have to bear the cost of that 30% interest. Please resolve this without any further delay.
@UC_Assist Your team asked for my bank statement, which I have already emailed, yet there is still no refund. Please re-initiate my refund immediately so that I receive it before my credit card due date.
@UC_Assist@urbancompany_UC@UC_Assist I have received multiple calls from your customer care and escalation teams, and every time I am just told to wait for another 24 hours. My refund was initiated on the 4th, and today is the 27th, but I still haven't received my money.
@ComwayInternet This is absolutely unacceptable! Since June 5th, my internet has been unusable—constant buffering on all devices. You claimed the Noida server fire was resolved, but the service is still a disaster. Fix this now or I will be taking this further.
@Rvsumit73 Agar device lene nhi aa rhe to khud jake submit kardo... aur agar submit ho chuka h to excitel ka message aya hoga ki device mil gya h uska screenshot leke complaint ke sath attach krdo https://t.co/YpEDo3aPN9 pr
@Rvsumit73 Router submit krwa diya tha but uska refund nhi aya tha 3 months se... 2000/- tha refund amount... fir jb tumne btaya ki complaint daal do to maine usi time daal di complaint aur aaj morning me refund aa gya.