Akilan Arulmozhi

[Akilan Arulmozhi @akilan_ap]

@sameeracan Strategy

[Akilan Arulmozhi @akilan_ap]

@_stephenbishop_ Leads

[Akilan Arulmozhi @akilan_ap]

@garryflix Cold

[Akilan Arulmozhi @akilan_ap]

@TRAI DND is a joke @airtelindia @Airtel_Presence

[Akilan Arulmozhi @akilan_ap]

This is just from 2 numbers identified on Truecaller

[Akilan Arulmozhi @akilan_ap]

@SimonJalbert SEND TY

[Akilan Arulmozhi @akilan_ap]

@V_Senthilbalaji @CMOTamilnadu

[Akilan Arulmozhi @akilan_ap]

#randomsdr #discoveryseries

Keep transactional questions to the end! Ideally do not have more than 4 such questions

#salesdevelopment

[Akilan Arulmozhi @akilan_ap]

#randomsdr #discoveryseries

Most powerful question - WHY!

Try asking more whys!

Why do you think you are facing XYZ?
Why do you think the current tools/process don't solve the problem?

[Akilan Arulmozhi @akilan_ap]

randomsdr #discoeryseries

Biggest enemy on a discovery - Assumption!

Stop assuming companies usually face XYZ, ASK! If you have an assumption, get it acknowledged!

#salesdevelopment

[Akilan Arulmozhi @akilan_ap]

#randomsdr #discovery series

Are you the decision maker? - Unless you are speaking to the decision maker, this question can hurt egos.

Instead, who else do you think needs to be involved in this evaluation process?

[Akilan Arulmozhi @akilan_ap]

#randomsdr #discovery series

If discovery is done right, BANT/PACT can be derived with smart questions!

Do you have the budget?

Instead, what would be the cost of not solving this issue? Or How would implementing such a tool impact the business goals?

[Akilan Arulmozhi @akilan_ap]

#randomsdr
Most underrated SDR skill #mirroring

~ Speak your prospect's language(no jargon)
~ Matching the rate of speech
~ Matching the mood (Prospect is rushing, you get quick to the point)

#mirroring is not equal to #immitating

[Akilan Arulmozhi @akilan_ap]

#randomsdr

If you don't really care, don't fake it!

Rep: How are you doing?
Me: It has been a terrible day
Rep: Oh! The reason for my call is ......

If "How are you doing?" is your script, stop using it!

#coldcalling #salesdevelopment #sdr #callopener

[Akilan Arulmozhi @akilan_ap]

https://t.co/Uf6Y47I2GZ
#failsamazon #poorcustomerexperience #amazoncheats

[Akilan Arulmozhi @akilan_ap]

Thread: @PrimeVideoIN @amazon Order# 404-2132044-8513929 Placed an order for @XiaomiIndia 360 Security Camera! The order was promised to be delivered by 3PM-7PM 15th May. After 5 follow-ups I hear today that the product is either missing or damaged.

I asked for the replacement:

[Akilan Arulmozhi @akilan_ap]

It will only be delivered to their convenience when on the app the product could be delivered today. The escalation officer was kind enough to cancel the @PrimeVideoIN along with the order! Attaching the call with the rep

[Sameera @sameeracan]

If you don't enjoy your company All-Hands meet, you are probably in the wrong company. 🙅🏽‍♀️

Beyond excited for everything that's coming up @inFeedo 🔥