Alan Fowler

[Alan Fowler @alanjfowler]

@sprattus @Finnair Their customer service is terrible. I am still waiting for them to resolve issues from 14 months ago. After waiting months for a response they have lied to me and showed a complete lack of consideration for customer wellbeing. #TheAirlineFromHEL

[Alan Fowler @alanjfowler]

@Finnair @Finnair is maintaining its terrible customer ratings in https://t.co/RQDtmIEiAP. 77% of reviewers, including the last 10 gave you the lowest score. @TheAirlineFromHEL

[Alan Fowler @alanjfowler]

@Finnair You are a week late for an April Fool’s joke Finnair. Your dysfunctional website and equally bad customer services team ruined a big holiday. Still waiting for compensation after a year. @Finnair - The airline from HEL!

[Alan Fowler @alanjfowler]

@Finnair Very much a second rate airline with unreliable booking systems and the worst customer service imaginable! Expect lies, incompetence and ongoing disappointment if you chose @Finnair

[Alan Fowler @alanjfowler]

@Finnair Now Finnair’s website is completely dysfunctional, just like it’s customer relations team who lie to customers.

[Alan Fowler @alanjfowler]

@MikedelaTorreR @Finnair @NesteGlobal @HelsinkiAirport Indeed! How can a company that treats its customers with contempt be considered sustainable? Finnair should be avoided!

[Alan Fowler @alanjfowler]

@Finnair Why does your customer service team take over a year to respond to issues? Why do they lie to customers, blaming my disruption on snow (on a flight from Singapore in May) and a cancellation (it wasn't cancelled as I flew on it)? Terrible service. #boycottfinnair

[Alan Fowler @alanjfowler]

@Finnair 77% of customers still give Finnair the lowest rating on Trustpilot. Consistently terrible service. An airline to avoid at all costs!

[Alan Fowler @alanjfowler]

@Finnair @FinnairSuomi At least there is a possibility of the impersonator responding to customers, unlike the real Finnair. This weekend marks the first anniversary of Finnair changing my flights and ruining my holiday. Still waiting for an apology & compensation. I just get lies from your CS team!

[Alan Fowler @alanjfowler]

@Finnair @FinnairSuomi At least whoever is behind the fake account responds to customers. I have been waiting for over 11 months for you to resolve the numerous problems you created with my trip. Terrible service!

[Alan Fowler @alanjfowler]

@Shannon1McNally @Finnair They have a habit of lying. Sari in customer services has been lying to me for months to avoid taking action for multiple problems created by Finnair. They have no ethics and are completely incompetent.

[Alan Fowler @alanjfowler]

@Finnair @BerniceLiu They always say that. I have given these incompetent people all the requested information numerous times over the last 11 months and guess what the result is? Nothing! Zero action! They just don’t care!

[Alan Fowler @alanjfowler]

@Finnair Travel with Finnair is anything but smooth. You ruined our holiday by downgrading us, changing our itinerary multiple times and cancelling our booked seats and meals. It was impossible to reach your customer service team. Far from sustainable as customers boycott Finnair!

[Alan Fowler @alanjfowler]

@TopiManner @CityofNewYork @Finnair Quite a contrast to the Finnair customer service team, which is permanently asleep. I first contacted them in Feb 2022 after you messed up our travel plans. No response until July. Still waiting for them to resolve the issues. #AirlineFromHEL

[Alan Fowler @alanjfowler]

@TopiManner @Finnair I presume you didn’t get the same terrible treatment as normal fare paying customers. We were downgraded, had our itinerary changed numerous times and lost our meal and seat bookings. Impossible to reach your customer services. The Airline From HEL!

[Alan Fowler @alanjfowler]

@Finnair My other memorable moments with Finnair include:
1. You changing our itinerary so our second flight departed a day before our first. Do you think I am a time traveller?
2. Blaming your mistakes on snow and ice (in Singapore in June!).
Very memorable for all the wrong reasons.

[Alan Fowler @alanjfowler]

@Finnair My most memorable Finnair moments include:
1. Being downgraded and having our itinerary changed multiple times.
2. Losing our seat and special meal bookings.
3. Finding it impossible to reach your customer services so we had to travel to the airport 3 times to sort out your mess.

[Alan Fowler @alanjfowler]

@Finnair Five excellent reasons to avoid Finnair (based on my experience):
1.They downgrade business class customers.
2.They cancel prebooked seats.
3.They cancel prebooked meals.
3.They are virtually impossible to reach when you have problems.
4.Their customer service team is terrible.

[Alan Fowler @alanjfowler]

@lili_jiaruo @Finnair This is a taste of things to come. I had a nightmare with their dysfunctional website and customer service team, ruining a holiday. I strongly advise you to travel with another airline to avoid a lot of pain.

[Alan Fowler @alanjfowler]

@Finnair @thenonstopdan My Finnair business class experience was a nightmare. Downgraded, itinerary changed multiple times, special meals and pre booked seats cancelled etc. Impossible to reach customer services. Still waiting for compensation after 11 months. Avoid Finnair!