This useless thing called OneApp is honestly frustrating to use. In some cases, you are forced to tap things twice for no reason. For example, when sending money, you first tap “Done” and then “Send”. Why should users go through two steps for one simple action?
To make matters worse, I have also lost some of my saved paybills and tills.
Safaricom has really gone down when it comes to listening to customers. Instead of improving the user experience, the top leadership seems more focused on looting than fixing obvious problems that affect everyday users.
Therefore humble yourselves under the mighty hand of God, that He may exalt you at the proper time, casting all your anxiety on Him, because He cares for you.
1 Peter 5:6-7