Michael Albrecht

Married with two children, love the water, gym, and the industry I work in...

[Michael Albrecht @albrechtaspect]

Information-savvy digital natives do not exist. Yeah, apparently it's a myth. https://t.co/G3V1CgYgdW #millennials #digitalnatives

[Ronald van Loon @Ronald_vanLoon]

90% of the data in the world today has been created in the last two years alone | #BigData #IoT #RT https://t.co/Vw2uvaAxko

[Manish Bajaj @manishbajaj2016]

What defines customer experience for me? Read my recent interview with @thegulftoday about #CX and @AspectSoftware https://t.co/V9XkeZSgL7

[Michael Albrecht @albrechtaspect]

Only 42% of SME polled in Australia are concerned about ransomware. Really? All the recent attacks didn't scare you? https://t.co/WwGg72wtKI

[Manish Bajaj @manishbajaj2016]

Would love to hear your opinion on my new blog about the rise of the #digital employee in the call center. https://t.co/cEw2a3Eske #CX

[Michael Albrecht @albrechtaspect]

The best #marketing investment your company can make comes down to three words: reducing customer effort.https://t.co/gj5MyxlFiq #CX

[Michael Albrecht @albrechtaspect]

#Tech is taking over finance as the driver of demand for Sydney CBD office space. Will we become the next 'techhub'? https://t.co/isc1VObM5b

[Michael Albrecht @albrechtaspect]

#WFH has seen contact centres be able to retain high performing staff and lower turnover in Australia. https://t.co/BhO9OPr9HX #cctr

[Michael Albrecht @albrechtaspect]

What comes around goes back around? Many popular hacking tools are riddled with vulnerabilities. Ha. https://t.co/xnL2GJvijW #cybersecurity

[Michael Albrecht @albrechtaspect]

Downloaded #music is now fading away. And it was only few years old. https://t.co/5TR1wGLlYx

[Michael Albrecht @albrechtaspect]

Two of the most confused steps in building a #bot? It's speech recognition, and natural language understanding. https://t.co/C8j6MR53sA

[Michael Albrecht @albrechtaspect]

Cities are the places where knowledge can best be developed and exchanged. https://t.co/IADVhDAsO9 #smartcities

[Michael Albrecht @albrechtaspect]

For true #disruption to take hold, old and new must work together, playing to each other’s strengths. https://t.co/JxDD4kt9Hb #innovation

[Michael Albrecht @albrechtaspect]

How fascinating! Birdsong has inspired humans for centuries. They revolutionise the way we think about #music. https://t.co/X0pGw5nTdh

[Michael Albrecht @albrechtaspect]

I'm done. #millennials are so scrutinised. Now they're killing the #beer industry? https://t.co/aCnb7H8R6I

[Michael Albrecht @albrechtaspect]

Live agents will survive, but #chatbots are gaining more seats at marketers' tables - takeaway from Aspect's poll. https://t.co/EZujXWoTAL

[Michael Albrecht @albrechtaspect]

Brands who encourage & enforce availability & involvement on employees should have no problems with customers. https://t.co/tFeAzv1YQ6 #CX

[Michael Albrecht @albrechtaspect]

After that spoof by Purple, I agree. Lengthy and overly complex contracts should be considered unfair. https://t.co/P6mntRJYms

[Michael Albrecht @albrechtaspect]

The future of #AI in #education should be about cultivating curiosity, creativity and resilience. https://t.co/n1gbI9ecuJ