Dion Alday

[Dion Alday @aldayd]

@EmiSmithShowe Interesting!

[Dion Alday @aldayd]

@qataharraymond 🤣🤣

[Dion Alday @aldayd]

@Startfromthetop @dsroft @Natpirks That was just for effect by Red Bull!

[Dion Alday @aldayd]

@jlandpartners How do I speak to someone in your stores or Customer Service? I called 3 times yesterday spending over an hour on hold and so far 45 mins this morning! 🙁

[Dion Alday @aldayd]

@LFC @ManUtd The ones that got Mourinho sacked!

[Dion Alday @aldayd]

@F1 And no Vettel to be seen ☹️

[Dion Alday @aldayd]

@British_Airways Like I thought. BA cancel a route because it’s not profitable yet loyal customers lose out and have to suffer >£700 losses!!! Very poor customer service. Given the laughable pilot strike communications over the weekend I’m sure/hope BA will be losing thousands of customers.

[Dion Alday @aldayd]

@British_Airways We’ve done all this before and you replied saying that it was a consequential loss and there was nothing you could do. So, unless BA’s stance is likely to change theres no point me providing further details. Will this change?

[Dion Alday @aldayd]

I can’t imagine they are but good you managed to re-book your flights. We book at least 5 trips each year with them each year which counts for nothing. Customer service good be much better. We have now swapped to Virgin going forward.

[Shirley U @EclecticKnitter]

@aldayd @British_Airways Yikes! A significant amount of money! We did our own bookings & were able to get new flights. We just had to add a couple extra days to our trip. We do have trip/travel insurance, though, so if things go totally awry, we're ok. Not happy, just ok. BA isn't winning customers.

[Dion Alday @aldayd]

Hi Shirley, hope the additional things you’ve booked were with BA as they won’t refund you for airport parking, hotels as this will be considered ‘consequential loss’. We lost over £700 recently when they cancelled our flights due to them cancelling the route being unprofitable.

[Shirley U @EclecticKnitter]

@British_Airways Just got notified our flights were cancelled. What are our options? We have several things booked & prepaid.

[Dion Alday @aldayd]

@EclecticKnitter @British_Airways Hi Shirley, I hope you booked the additional options through BA otherwise they won’t reimburse you for costs incurred through other companies e.g. car parking, hotel etc... as this will be considered a ‘consequential loss’. We lost over £700 when they cancelled our flights!!!

[Dion Alday @aldayd]

@British_Airways What is also ‘completely unacceptable’ is when BA cancels a route which they deem unprofitable and innocent customers end up losing money on those flights which BA won’t compensate them for which happened on 2 of our flights recently.

[Dion Alday @aldayd]

@midgetis73 @British_Airways I think that’s a good decision. Sadly we’ve got four further trips booked with them and would lose too much if we cancelled

[Shazbag @midgetis73]

@aldayd @British_Airways I've decided that this is going to be my last flight with them. For them to apologise and compensate me for their mistake would cost them nothing. It has now cost me ever travelling with them again

[Dion Alday @aldayd]

@British_Airways So, I sent a DM with more info as requested only to be told you’ve not changed your stance, customer service at its worst. @alex_cruz it’s time to face up to the consequences of BA’s actions and accept responsibility by not making your loyal customers financially disadvantaged!

[Dion Alday @aldayd]

@British_Airways absolutely disgusted you cancelled 2 return flights and won't reimburse over £700 of hotel and parking costs all because you decided to cancel a route. 20 USA flights booked over 2 years count for nothing. @alex_cruz poor service. Maybe should go @VirginAtlantic

[Dion Alday @aldayd]

@mikedoconnoruk @BritishAirwSUCK @midgetis73 @British_Airways Not cynical at all. They've told me I should claim on my insurance which I'll do but why should I have to pay the excess on what will be two separate claims when it is through their actions I now have to claim!

[Dion Alday @aldayd]

@British_Airways I do have travel insurance and will speak to my insurers but are BA going to pay the excess on the claim for each cancelled flight given it is through your actions that I now have to claim?

[Dion Alday @aldayd]

@British_Airways I accept flight times MAY change but can't accept they WILL be cancelled, to suit BA, at my expense. I'm not being unreasonable but I find it disgraceful that you cancelled the flights and are unwilling to accept liability for costs I now have to bear as a result of your actions!

[Dion Alday @aldayd]

@midgetis73 @British_Airways Don't know how they get away with it, it's completely unfair. We spend lots of money travelling with them numerous times each plus guests and this is how you get treated. They fob you off and then say they won't reply to any further emails.