@Delta DM'd it to you. Please tell the gate agents they did amazing. They constantly kept us updated, re-booked some passengers. I hope @Delta learns from this debacle and keeps spare parts on hand ;)
1) After yesteday's 8 hour debacle delay with @Delta flight 1740 from SLC... I was actually impressed with the professionalism of all the gate agents and what seemed like Delta execs on the ground scrambling to remedy the debacle.
4) A personalize follow-up email from @Delta was sent and they added a whole bunch of Skymiles to my account. In that email they explicitly acknowledged that they failed.
@Delta It’s pretty insane. They tried to fix something and then broke something else. We had to deplane. The fix didn’t work and the part they need isn’t here and it has to be flown in... what a wreck!
Drives me nuts to see people equate human-centered design with designing software. It’s an approach that can be applied to any systematic experience, from paper forms to public policy. Software is just one medium among many.
@lwelchman! I loved your presentation at #EUX2018. I'm based in DC and if you're ever in town, I'd love to grab some coffee and talk more about digital governance! :)
@united y’all need to get your act together. our flight 2046 from sfo was diverted because you couldn’t get your act together. we actually landed at IAD. when we landed you send texts saying flight was cancelled? hahahahaha. I knew i should’ve flown @delta! much more reliable
@united are you reimbursing for this diversion?? flight 2046 from sfo to dca. now landing at IAD instead... the cost to get home from there is significantly more. flight is delayed because of your terrible operations. #untied#UnitedAirlines#downhill
@united darn. well we’re landing at IAD instead now... the cost of a taxi getting home from there instead of dca will be significantly more... does @united reimburse for the diversion??
@united flight 2046 from sfo is super delayed. they told us that there is a curfew of 10:30pm at DCA so we should board quickly. Otherwise we’ll be diverted to another airport. I just check the dca web site and flights are landing around 11:50pm there... hmmm...