Alejo Jumat

Dedicated to improving the safety of healthcare through Design. #PatientSafety #UserExperience #Design #MeaningfulData

[Alejo Jumat @alejojumat]

#socksofhas with our COO at Healthcare Analytics Summit! #has22

[Alejo Jumat @alejojumat]

@PeteButtigieg have you heard this? you have kids now and this can impact you if you fly @SouthwestAir

[Alejo Jumat @alejojumat]

@SouthwestAir did you know about this homophobic incident today??? You have HOMOPHOBIC GATE AGENTS. Houston Hobby Flight 3005 on February 19, 2022

[Alejo Jumat @alejojumat]

@delta is the dca slc route cursed? delayed again. on DL1090 today... hopefully it’s not like on 2/21....

[Alejo Jumat @alejojumat]

@Delta DM'd it to you. Please tell the gate agents they did amazing. They constantly kept us updated, re-booked some passengers. I hope @Delta learns from this debacle and keeps spare parts on hand ;)

[Alejo Jumat @alejojumat]

1) After yesteday's 8 hour debacle delay with @Delta flight 1740 from SLC... I was actually impressed with the professionalism of all the gate agents and what seemed like Delta execs on the ground scrambling to remedy the debacle.

[Alejo Jumat @alejojumat]

5) @Delta I'm pleasantly surprised by the customer service throughout this debacle and how you handled yourselves with professionalism.

[Alejo Jumat @alejojumat]

4) A personalize follow-up email from @Delta was sent and they added a whole bunch of Skymiles to my account. In that email they explicitly acknowledged that they failed.

[Alejo Jumat @alejojumat]

@Delta It’s pretty insane. They tried to fix something and then broke something else. We had to deplane. The fix didn’t work and the part they need isn’t here and it has to be flown in... what a wreck!

[Alejo Jumat @alejojumat]

@Delta DL1740 from SLC to DCA. Supposed to depart at 9:30am. It’s now 4:10pm. What a wreck!

[Alejo Jumat @alejojumat]

@Finnair @FinnairHelps where the heck is my bag???? flew into HEL via CDG yesterday evening and you still have no idea where it is?

[Kim Goodwin @kimgoodwin]

Drives me nuts to see people equate human-centered design with designing software. It’s an approach that can be applied to any systematic experience, from paper forms to public policy. Software is just one medium among many.

[Alejo Jumat @alejojumat]

@lwelchman! I loved your presentation at #EUX2018. I'm based in DC and if you're ever in town, I'd love to grab some coffee and talk more about digital governance! :)

[Alejo Jumat @alejojumat]

@united y’all need to get your act together. our flight 2046 from sfo was diverted because you couldn’t get your act together. we actually landed at IAD. when we landed you send texts saying flight was cancelled? hahahahaha. I knew i should’ve flown @delta! much more reliable

[Alejo Jumat @alejojumat]

@united hahahahahahahahah! you guys are terrible

[Alejo Jumat @alejojumat]

@united are you reimbursing for this diversion?? flight 2046 from sfo to dca. now landing at IAD instead... the cost to get home from there is significantly more. flight is delayed because of your terrible operations. #untied #UnitedAirlines #downhill

[Alejo Jumat @alejojumat]

@united darn. well we’re landing at IAD instead now... the cost of a taxi getting home from there instead of dca will be significantly more... does @united reimburse for the diversion??

[Alejo Jumat @alejojumat]

@united flight 2046 from sfo is super delayed. they told us that there is a curfew of 10:30pm at DCA so we should board quickly. Otherwise we’ll be diverted to another airport. I just check the dca web site and flights are landing around 11:50pm there... hmmm...