Alex Ellenger

Ibiza DJ

[Alex Ellenger @alexellenger]

@qrsupport Already done that and you fobbed me off. So I won’t be eating my time. Either booking Qatar again or reaching out to customer service

[Alex Ellenger @alexellenger]

@qatarairways question…. If I booked a Q suite, could i expect a Q suite? Or would you just put me on any old plane in biz class?
Trying to decide to book or not.

[Alex Ellenger @alexellenger]

@LewisCapaldi Watched your set at Glastonbury from ibiza. I work in the entertainment industry and fully understand. You’re a legend and a hero, take all the time you need pal.

[Alex Ellenger @alexellenger]

@qrsupport I didn’t receive any notification of change of aircraft and only noticed when I boarded, which was obviously too late. You can’t guarantee Q-suite can you? It wasn’t the product or service I expected. Very disappointed

[Alex Ellenger @alexellenger]

@qrsupport Well you booked a Q suite last year and got bumped down to a much older aircraft which certainly did not meet my expectations of what a Q suite should be. Very disappointed but you can’t actually guarantee that can you?

[Alex Ellenger @alexellenger]

@qrsupport But if it’s advertised as a Q suite, will I actually get a Q suite?

[Alex Ellenger @alexellenger]

Had to switch off @thismorning the show has fallen apart. Shockingly bad tv. The 1980’s called, they want their show back.

[Alex Ellenger @alexellenger]

@qrsupport No point. No follow up will be coming. Waste of time airline

[Alex Ellenger @alexellenger]

@qrsupport yay chasing up water airlines support is so much fun. Said-no-one-ever.

Worst customer support in the sky. Will probs let not book business again with this airline. Shockingly bad.

[Alex Ellenger @alexellenger]

@qrsupport Ahh the silence from @qatarairways says everything it needs to about this airlines very poor standards and lack of customer support.

[Alex Ellenger @alexellenger]

@qrsupport And what exactly do you think that will achieve?
When I bought my ticket it was advertised as Q-suite then downgraded to a 20 year old normal business class suite. It was not what I paid for. At the very least you could offer me some Avios points. #falseadvertising

[Alex Ellenger @alexellenger]

@qrsupport Already done that and you fobbed me off, which is the reason why it’s highly unlikely I would use your airline again for business class travel when the alternatives are so much better than your dated aircraft.

[Alex Ellenger @alexellenger]

@qrsupport Highly unlikely. @qatarairways is probably the worst airline I have used for business class travel. Very doubtful I would book @qatarairways again in the future as you just don’t know what you are buying. False advertising by @qatarairways seems standard.

[Alex Ellenger @alexellenger]

@qrsupport What’s happening? It’s all gone very quiet from Qatar airways, the not so 5* airline.

[Alex Ellenger @alexellenger]

@qatarairways false advertising of Q-suite in biz class, massive downgrade in aircraft. No confidence to book again, plenty more choices and better standard of service on offer.

[Alex Ellenger @alexellenger]

@doshibm @qrsupport @AkbarAlBaker4 Yep, they just don’t care. It’s highly unlikely I would ever book a flight with them again. Quick enough to take your money.

[Alex Ellenger @alexellenger]

@qrsupport You said that last time. 3 weeks I’ve been waiting now for any kind of response. As I said before, terrible customer service. Highly unlikely I would book with @qatarairways in the future if this is how you treat your business class customers.

[Alex Ellenger @alexellenger]

@qrsupport Still waiting to hear from customer service, it’s shocking that you’re not responding, but you lack of customer service speaks volumes about how much you care for your customers

[Alex Ellenger @alexellenger]

@qrsupport Have just sent it to you. Thank you for chasing this up.

[Alex Ellenger @alexellenger]

@qatarairways Yep, and still no reply. Lack of customer service is shocking.