Liz Honer

Company Director at Alex Merlin Consultancy - Telemarketing - sales calls and telemarketing training courses.

[Liz Honer @alexmerlinltd]

Exactly 15 years ago this month I started my business Alex Merlin Consultancy Ltd. It was named after my 2 previous cats and I'm happy to say some new kittens have joined the team this year - meet Kimi and Lewis! They may not enjoy cold calling and lead g…https://t.co/Vu0LtHj61u

[Liz Honer @alexmerlinltd]

This week Alex Merlin Consultancy Ltd turns 14 years old! I can't believe I've been able to make something I love doing so much (phoning people I don't know!) into a living. I'd like to thank everyone who has played a part in making this happen: all my cl…https://t.co/O35qLVxjPR

[Liz Honer @alexmerlinltd]

The key to good telemarketing is in the asking of open questions- not just the giving of information. Why would they need this? Which other firms do they use now? What would make them change provider? And of course to really LISTEN to the answers! #telemarketing

[Liz Honer @alexmerlinltd]

This month my business Alex Merlin Consultancy Ltd turns 13 years old! And I feel very lucky to get to do a job I enjoy so much ( yes I really do love cold calling!!) and to have worked with such fantastic clients in that time. To all the friends, network…https://t.co/666AKtsZju

[Liz Honer @alexmerlinltd]

The very best way to start off a telemarketing call- is with a smile! It can be 'heard' down the phone very easily and is a key part in bringing warmth and friendliness to a call. :-)

[Liz Honer @alexmerlinltd]

The secret to good telemarketing is to be yourself- be human and real and see your prospect as a real live person too! Don't be rushed or scripted- give them the time and effort they deserve. #callingworks #telemarketing

[Liz Honer @alexmerlinltd]

The best person to be on the phone is Yourself! Don't try and write a limiting script, don't sound like a machine- be human, be real, listen to what is said and answer accordingly. It is the best way to make genuine connections with people. #listeningskills #callingworks

[Liz Honer @alexmerlinltd]

A Wrong Number called me this weekend- it took us a minute to realise she had dialled her friends number incorrectly and she ended the call by saying 'Well I hope you have a really good day anyway and take good care of yourself.' What a kind thing to say…https://t.co/HqGyBalTwi

[Liz Honer @alexmerlinltd]

Keeping in touch with people when we are all scattered so remotely can be a challenge. Telemarketing can give prospects the opportunity to speak freely, ask questions and clarify points from where ever they are currently based. #callingworks #lovethephone

[Liz Honer @alexmerlinltd]

My background in psychology is a great help to me when telemarketing- we are all different and the ability to connect quickly with someone on the phone means taking this into account and allowing for the conversation to flow naturally. Being genuinely int…https://t.co/PeeKmRnY6r

[Liz Honer @alexmerlinltd]

Bring your energy to telemarketing calls- it is vital to be able to think on your feet, adapt your message to the reaction of the audience and most importantly stay positive. Your next call could be the best of the day! #telemarketing #positiveenergy

[Liz Honer @alexmerlinltd]

The best way to start a telemarketing call is with a smile :) Not only can you 'hear' it down the phone, but it sets the tone to be friendly, positive and human. Whilst we are all working so remotely from one another- contact via a call can be a very powe…https://t.co/JsToqMQzz2

[Liz Honer @alexmerlinltd]

Calling can reach people who rarely answer emails! Having a genuine conversation with someone can not only answer lots of questions you might have but also allow them space to ask you questions too. #listeningskills #telemarketing #callingworks

[Liz Honer @alexmerlinltd]

Use Open questions when calling potential clients to find out more about what they want before you sell to them. Who, What, When, How, Where and Which are powerful ways to have a proper conversation with someone and a much more meaningful call. #telemarketing #listeningskills

[Liz Honer @alexmerlinltd]

'A Warm Smile is the Universal Language of Kindness' - William Arthur Ward. I couldn't agree more :)) and you can even 'hear' a smile down the phone! On this World Kindness Day share a genuine warm smile with someone and let's spread some happiness - we c…https://t.co/rcweaKdgis

[Liz Honer @alexmerlinltd]

Helping other people, even in tiny ways, has so many positives and now more than ever can make such a difference. It is the heart and soul of networking, supporting other businesses in your community during these times and makes you feel part of something…https://t.co/yFH9iyxqeS

[Liz Honer @alexmerlinltd]

I meditate. Have done 10 mins a day for the past 5 years. It allows me to press the pause button on a whirling mind & relax the muscles I didn't know I was tensing. Mental Health is so important and any way you can find to help yours- especially this year…https://t.co/brPlB4rpU8

[Liz Honer @alexmerlinltd]

'No act of Kindness, no matter how small, is ever wasted' - Aesop. We could all use a little more kindness at the moment. The world is full of kind people- if you can't find one- be one! #lookaftereachother #kindnessiscontagious

[Liz Honer @alexmerlinltd]

This quote struck a chord with me- 'Patience is not the ability to wait, it is how we behave whilst waiting' - Joyce Meyer. As a sales person I am not a very patient person but I can work on learning to behave more calmly when I am having to be! #knowyourself #patienceisavirtue

[Liz Honer @alexmerlinltd]

My favourite African proverb: 'If you think you are too small to make a difference, you haven't spent the night with a mosquito.' Especially at times of crisis remember everyone counts and matters. #weareinthistogether