James Alford

[RiderSixSeven @RiderSixSeven]

What are the side effects of not riding your motorbike? Bill Murray explains. I’m not risking it.
#motorcycle #motorbike #bikelife #justride #funny

[James Alford @alfordj]

I have 2 phone contracts coming up for renewal. Why would I stay with @VodafoneUK ? #PoorService #unhappy

[James Alford @alfordj]

Why is dealing with @VodafoneUK so frustrating! I want to speak to the complaints department but no one will put me through. I don’t want to go through tech discussions about broadband first. Do I then have to speak to the mobile team too? I just want to raise a complaint once.

[James Alford @alfordj]

I was impacted by the @VodafoneUK outage last month taking out both broadband and mobile service leaving me unable to work for 2 hours. I would have expected to hear something from Vodafone, a text or email, to apologise at least but I’ve heard nothing.

[James Alford @alfordj]

Broadband team @VodafoneUK have already told me they don’t have anything else to try. We have to keep turning WiFi off and on again multiple times a day on different devices. Upstairs it tells me the WiFi password is wrong. Typically it became much worse after renewing contract.

[James Alford @alfordj]

Why does @VodafoneUK give an option for complaints if I can’t speak to that department directly. I’ve spent time in the phone talking to someone while they open account and then they tell me they’re transferring me to broadband tech support not complaints. #SMH

[James Alford @alfordj]

@Saliba_afc

[James Alford @alfordj]

@MailOnlineVideo @agricontract Yes

[James Alford @alfordj]

@Mailonlinepics Yes

[James Alford @alfordj]

@NewsShopper @agricontract Yes

[James Alford @alfordj]

@agricontract

[James Alford @alfordj]

@agricontract Heading back in now

[James Alford @alfordj]

@AdamW_Metro Yes

[James Alford @alfordj]

@agricontract Looks like we can go back in in a few minutes.

[James Alford @alfordj]

@desk_dan @agricontract Yes

[James Alford @alfordj]

Not seen any updates for a while. When is this expected to be resolved? @gohenry

[James Alford @alfordj]

@currys We can continue here while there’s no personal data being shared. It could be useful for others to understand price promise restrictions for future purchasing considerations.

[James Alford @alfordj]

Can @currys explain their price promise? I requested a price match against an UK website but was told no because they import from China. #pricepromise #CustomerServiceFail