Sue Ellis

[Sue Ellis @Alhadria]

@SthStaffsWater @jimbobplumbbob Is this still okay to drink? B76 area

[Sue Ellis @Alhadria]

@UrsulaLeics Only had to send old child passport back not birth certificate

[Sue Ellis @Alhadria]

@HM_Passport I don’t know if this will help people, but we were told that upgrade team would look at cases that were within 14 days of travel as a priority. Email evidence of holiday booking to [email protected] if within 14 days. We still had to chase as well.

[Sue Ellis @Alhadria]

@nat_cadieayla @HM_Passport Had call today from upgrade team and passport has been approved and posted special delivery to arrive tomorrow. Talk about cutting it fine

[Sue Ellis @Alhadria]

@liamwebby56 @CozensKate @garton_darren @HM_Passport Glad yours was sorted

[Sue Ellis @Alhadria]

@AliceRobertsWar @laurenwar96 @MelanieAmberB @HM_Passport Had call back today from upgrade team and passport is processed now. They are posting it out special delivery so it arrives tomorrow before 9am.

[Sue Ellis @Alhadria]

@liamwebby56 @CozensKate @garton_darren @HM_Passport My son’s was approved today after referral to upgrade team last week. They assure us it will be sent special delivery to arrive tomorrow, day before holiday

[Sue Ellis @Alhadria]

@johnjdonnelly @passportwaiting Passport approved today and they say it is being posted special delivery to arrive tomorrow

[Sue Ellis @Alhadria]

@passportwaiting Talk about eleventh hour. They assure us that it will be posted today special delivery to arrive tomorrow. Holiday is Saturday 14th May.

[Sue Ellis @Alhadria]

@AliceRobertsWar @laurenwar96 @MelanieAmberB @HM_Passport Thanks Alice, we have already emailed evidence of holiday booking to Durham upgrade team over a week ago. When we re-sent email this week we had automated reply saying do not email more then once as it might delay application! It’s a joke

[Sue Ellis @Alhadria]

@laurenwar96 @MelanieAmberB @HM_Passport We called last Monday and details taken to pass to upgrade team, we are still awaiting our 48 hour phone call and it’s been 8 days!

[Sue Ellis @Alhadria]

@DavidELever @HM_Passport We actually got through to someone and they said they were transferring to upgrade team. I was then on hold for 3 Hours and then cut off because it was after 8pm. @HmPassport shambles. Holiday is 14th May

[Sue Ellis @Alhadria]

@Nic_mammaMac @garton_darren @HM_Passport Can you provide an update if you get sorted, my son is waiting a call back and supposed to fly 14th

[Sue Ellis @Alhadria]

@CozensKate @garton_darren @HM_Passport Can you provide an update if you get sorted, my son is waiting a call back and supposed to fly 14th

[Sue Ellis @Alhadria]

@craftylittlebec @garton_darren @HM_Passport Can you provide an update if you get sorted, my son is waiting a call back and supposed to fly 14th

[Sue Ellis @Alhadria]

@daisyevelane @garton_darren @HM_Passport We had to send evidence of holiday booking to upgrade team and they were then supposed to call back, nothing for over a week now. When I sent another email to chase I had automated email back saying do not send more emails as it may delay upgrade request!

[Sue Ellis @Alhadria]

@SallyJo21031705 @HM_Passport @DanielZeichner @BorisJohnson @kevin_j_foster I actually spoke to an advisor who said they were putting me through to upgrade department, was on hold for 3 hours waiting to speak to upgrade team!! And then as it took me to after 8pm they cut me off as office was closed 😡

[Sue Ellis @Alhadria]

@passportwaiting Why are they now processing applications quickly for people who applied in April, when there are still people outstanding from February and March?