Alhena AI

Personalized, omnichannel AI support that scales effortlessly—without compromising brand quality.

[Alhena AI @alhena_ai]

We're doubling down on excellence

Thrilled to announce that Alhena has won 25 badges in the G2 Summer 2025 awards across categories: Chatbot, AI Chatbot, and Customer Self-Service.

A huge thanks to our customers and partners for trusting us.

Let's keep delivering exceptional experiences.

#CustomerExperience #G2Awards #AIChatbot #CustomerService

[Alhena AI @alhena_ai]

@i_mika_el Hey Mikhail - Yes, we do

[Alhena AI @alhena_ai]

Introducing Embeddable Agents.

The AI agents your shoppers already know from chat now live directly on the product page, at the exact moment where decision is made.

Starting today, our AI agents move beyond the chat window and directly onto the product page, helping customers exactly where buying decisions are made.

Whether it's trying on a product, building an outfit, seeing furniture in a room, or finding the right product, each experience is purpose-built for that moment. When shoppers need more help, the conversation continues seamlessly in chat.

Bringing the experience right next to your products.

Welcome to Alhena 3.0 🚀

[Ashu Dubey @dubeyism]

Very excited about this one 🎉

We're breaking new ground on where AI actually belongs in a store.

For most of the last decade, ecommerce AI lived in one place. The little chat bubble in the bottom-right corner..

You've scrolled past a thousand of them. So have your customers.

But the corner was never where people decide.
The decision happens on the product page, in front of the shade swatches. On the collection page, staring at eighty-seven sofas that all blur together. Right next to the add-to-cart button.

So we stopped asking shoppers to come find the AI. We put the AI contextually where they would make the decisions.

Today we're launching "Embeddable Agents"at @alhena_ai

Agentic, compact shopping experiences you drop straight onto the moments where buying actually happens. These are:
🪞 Virtual try-on on the product page.
💄 Shade matching by the swatches.
🤳 Selfie skin analyzer right by a moisturizer
👗 An outfit builder next to the size selector.
🙋 A quick quiz to greet someone on the homepage.
🛋️ See it in your room, right on the furniture page.
🏠 A full room designer around the piece you're viewing.

Each one a single snippet, in your brand's voice, already knowing the product on the screen, and personalized to the user - essentially the same Alhena AI but in a compact way doing a single job..

The chat bubble had its decade. The Embeddables take it from here :)

We've been quietly running these with some of the best premium brands in the world, and honestly the early signal has been the most fun part. We are starting with seven ready to use Embeddable Agents and will be adding a lot more soon across different use-cases..

[Alhena AI @alhena_ai]

Introducing Embeddable Agents.

The AI agents your shoppers already know from chat now live directly on the product page, at the exact moment where decision is made.

Starting today, our AI agents move beyond the chat window and directly onto the product page, helping customers exactly where buying decisions are made.

Whether it's trying on a product, building an outfit, seeing furniture in a room, or finding the right product, each experience is purpose-built for that moment. When shoppers need more help, the conversation continues seamlessly in chat.

Bringing the experience right next to your products.

Welcome to Alhena 3.0 🚀

[Ashu Dubey @dubeyism]

Premium retail + AI = 🚀

How do you scale a high-touch "personal stylist" experience to every single online visitor? 👗✨

We @alhena_ai partnered with the Victoria Beckham digital team to answer that very question.

The results were massive: 📈 +10% Revenue Lift 🛍️ +20% Average Order Value

Here’s the story 🧵👇

#RetailCX #Shopping #AgenticAI

[Alhena AI @alhena_ai]

G2 Winter ’26 awards are out.

This season, Alhena AI earned 34 G2 badges and was recognized as High Performer ×3 across AI Chatbots, Chatbots, and Customer Self-Service.

Thank you to our customers and partners for the trust and continued collaboration.

Let’s keep raising the bar.
#G2Awards #AIChatbot #CustomerExperience

[Alhena AI @alhena_ai]

🔥 “Great support means customers rarely need to contact you.”
– Ben O'Donnell, Head of CS @ Crocus (and Alhena AI user)

In our latest Masters of CX episode, Ben shared this mindset and it completely reframes how modern e-commerce teams should think about support.

In this short clip, he shares how Alhena helped support agents improve their CSAT and assisted them during peak season.

Watch the full episode here - https://t.co/z23lKfKi0T

#AI #Ecommerce #CX #CustomerSupport #Podcast

[Ashu Dubey @dubeyism]

Late post, but Friday is a good day to brag :)

@OpenAI sent us a pair of badges for crossing 100B tokens across two accounts at @alhena_ai : one for Nagendra and another for me. It's very nice of OpenAI to send this (thank you )

Token usage is a vanity metric. What matters is the value those tokens create for our customers and their shoppers:
faster answers, higher conversion, more sales, and happier teams.

When we started, I asked the team to make usage grow exponentially. Looks like they took it a bit too literally.

We’re just getting warmed up, though. Onward to the first trillion. At our current slope, next year we’ll be at 10T tokens and counting. 🚀

Grateful to our customers, partners, and the Alhena team for the relentless push.

#AI #ecommerce #AgenticCommerce #AlhenaAI #OpenAI

[Alhena AI @alhena_ai]

Early this month, @dubeyism demonstrated what lies at the intersection of:

(1) what’s new in AI &
(2) what’s delivering proven ROI.

The full recording is now live on YouTube.

🎬 Sneak peek attached: Ashu shows a Skincare Routine Builder Agent that analyzes a selfie, detects concerns (wrinkles, texture, dark spots), and assembles an AM/PM routine from the brand’s own catalog.

Watch the full session here - https://t.co/uJ6BrSp7i8

#AgenticCommerce #Ecommerce #LLM #RetailTech

[Alhena AI @alhena_ai]

Holiday sales breakthroughs don’t have to come from bigger ad budgets, they can come from better experiences too.

@dubeyism shares 7 growth plays he's seen work across fashion, lifestyle, and DTC in his latest piece for eCommerce Tech.

Grab the tactics + examples here - https://t.co/MSoGDSRzJw

#BlackFriday #holidayshopping

[Alhena AI @alhena_ai]

🧠 “We tried to break it.”

In this clip from Masters of CX, Michael Ohayon (Director of Ecommerce & Marketplace, Lanctôt Brands) shares how his team tested Alhena AI by pushing it to its limits.

Category experts from biking, fashion, and ski challenged the AI with their toughest, most nuanced product questions — expecting it to fail.

Instead, they watched it learn faster, understand context, and deliver smarter results.

💬 What began as skepticism quickly turned into confidence in how AI can truly augment brand expertise.

🎥 Dive into the full episode here: https://t.co/AUVoiGE3JI

[Ashu Dubey @dubeyism]

Congratulations to Victoria & the @victoriabeckham team on the new Netflix documentary.

When culture drops, shoppers don’t search; they engage in delightful new ways.

On https://t.co/1KPxYUj8Hx, the AI concierge by @alhena_ai lets you ask for a look from any scene and shop it (or the closest match). Try it on-site.

#VictoriaBeckham #AIShopping

[Alhena AI @alhena_ai]

A story of focus and modern femininity.

Congratulations Victoria Beckham and team on the new Netflix series.

See a look you love? Ask the VB AI concierge on https://t.co/cVSZhXTxqn for pieces in that silhouette or palette.

Tap the chat to try. Powered by Alhena.

#VictoriaBeckham

[Alhena AI @alhena_ai]

🚀 New Episode Drop: Masters of CX Podcast Series 🎙️

In this episode, we sit down with Michael Ohayon, Director of E-Commerce & Marketplace at Lanctot Brands, to unpack how AI is reshaping the way customers shop and how leaders can balance efficiency, satisfaction, and scale.

🎯 The results speak for themselves:
🛒 Add-to-carts and conversions are up
📈 Customer satisfaction and revenue are up
⏱️ Time on site is down (for all the right reasons)

Michael shares how his team embraced Alhena AI to simplify product discovery and deliver faster, more confident shopping experiences (without losing the human touch).

🎥 Watch the clip below for a quick insight and then catch the full episode to get a first person account of how to lead e-commerce in an AI-first world.

👉 Watch the full episode here: https://t.co/2C9olKfSP5

[Alhena AI @alhena_ai]

We’re thrilled to announce that Alhena AI is a Gold Sponsor at Beauty Connect LA 2025, the premier event shaping the future of beauty and wellness innovation. 🌸

Join us at Booth #15 to experience how hallucination-free AI shopping assistants and voice-first customer experience automation are helping leading beauty brands drive conversion, personalization, and customer satisfaction at scale.

Whether you’re building your next-gen DTC experience or reimagining post-purchase care, our team will be there to share real results and live demos.

📍 Find us: Booth #15
🏅 Proud Gold Sponsor
📅 November 3-5

We can’t wait to connect with founders, CX leaders, and innovators who are redefining beauty retail for the AI era. 💄✨

[Alhena AI @alhena_ai]

@via_marketing_ 💯 Absolutely

[Alhena AI @alhena_ai]

❓Can AI really scale global customer experience?
❓Can it work across languages?
❓Will support teams actually trust it?

When Healy World first explored AI, these were the big questions.

In our recent Masters of CX podcast, Jake Baron shares how the answers to these questions turned into a 60%+ ticket deflection win with Alhena AI.

Freeing agents, speeding up responses, and reshaping support. 🚀

🎧 Watch the full episode here - https://t.co/qyhZTksI4X

[Alhena AI @alhena_ai]

✨ First episode of Masters of CX is live!

We sit down with Jake Baron – VP & Global Head of Operations & Business Development at Healy World.

Jake opens up about:
✅ Rolling out AI across 55+ countries
✅ Overcoming skepticism around automation
✅ Driving 60%+ ticket deflection while elevating global customer experience

If you’re a CX leader thinking about AI adoption, this is one conversation you don’t want to miss.

🎧 Watch full podcast here 👉 https://t.co/qyhZTksI4X

#CustomerExperience #AI #MastersOfCX #Leadership

[Alhena AI @alhena_ai]

One Alhena customer boosted bot engagement by just adding simple icebreakers.

More chats → more conversions → more revenue.

Here’s how icebreakers are becoming e-commerce’s newest cheat code - https://t.co/UeICETPPLN