@virginmedia I've been chasing you after an agent didn't cancel my account with you back in Jan. I have an outstanding bill which I am not due to pay. I've made complaints, called about 10 times. I'm told it's being sorted but I'm still receiving bill emails. Please help me!
@virginmedia Early Jan, saying I wouldn't renew my contract and paid my last bill. I was informed it would be cancelled and my Jan payment would be my last bill as the higher rate was due to start February (once my contract ended and I didn't want to go onto the higher post contract amount)
@virginmedia The period 02 Feb - 01 mar. It's the new higher cost that we didn't agree to/didn't redo our contract. So we made our final contractual payment for Jan, and this payment is for the month after (which should have been never charged). The disconnection date should have been Jan.
@virginmedia The account should be closed and should have been closed after my final bill was already taken. This bill is in reference to the agent not completing the cancellation.
@HMRCcustomers I have been charged too much tax on a payslip from the 8th April and this still has not been refunded through my pay, how do I follow this up? Thank you