Alisha Raghavan

[Alisha Raghavan @alisharaghavan]

@emily_carneyz @Meta @instagram Hey what steps did you take

[Alisha Raghavan @alisharaghavan]

Verified account takeover.
Identity confirmed. Facebook restored.
Instagram permanently disabled for content posted by hackers.

If users are punished for attacks they report, what incentive is there to report?

This needs contextual enforcement, not automation. @Meta @Instagram

[Alisha Raghavan @alisharaghavan]

@Meta My @instagram account was disabled for “fraud” after I reported it hacked.
The violating content was posted by attackers during a confirmed compromise.
Facebook restored after verification. Instagram denied without review
This is not user safety — it’s procedural failure

[Pensaar @pensaardesign]

Remote working has been a challenge for a lot of teams to collaborate... We've used DT to our processes and are slowly working our way to level 4 from 3 in this awesome pyramid created by @SteveGlaveski ... Where would you place your team? Let's share & learn from each other

[Alisha Raghavan @alisharaghavan]

A lot of people assume that the impact of design can’t be measured at @pensaardesign we believe that it is important to define metrics to determine value to customer ... this video is a must watch https://t.co/KL3Kyaek7h

[Alisha Raghavan @alisharaghavan]

@VajorHK been trying to get in touch with you on all you customer care channels and haven’t been getting a reply!!!

[Alisha Raghavan @alisharaghavan]

So much of XD is focussed on acquisition, it's time to focus some of that energy on the experience for those users who want to leave...this great article by @notrobwalker understand the opportunity cost of not redesigning the quitting experience https://t.co/IJyOUVV1f6

[Alisha Raghavan @alisharaghavan]

Do you jump to build out your solutions or do you experiment to understand the effectiveness or the lack thereof of your solution

[Pensaar @pensaardesign]

In a highly competitive environment it’s important to build speed to validated learnings... now you can use our #experiment canvas on our website to design and track #behavioural experiments to learn what solutions or ideas will be effective https://t.co/iIhuDG4vJa

[Alisha Raghavan @alisharaghavan]

Empathy needs to far more pervasive in every aspect of our professional and yet it so undervalued

[Pensaar @pensaardesign]

As leaders look to over communicate during these crisis times, practising empathy becomes increasingly important...@bchesky in his letter to employees about layoffs has set a benchmark on showcasing empathy https://t.co/HLhr4qDsxn. #empathy #buildingresillientbusinesses

[Pensaar @pensaardesign]

M. Goodman's #Icebergtool is an #interactive template on our #Website now! Try it- https://t.co/3Nqc5ojxbR -& get a downloadable PDF sent to your inbox. Use to identify the underlying root cause of events by chalking out the patterns, structures & mental models. #systemsthinking

[Alisha Raghavan @alisharaghavan]

@TeamsuccessI No it was the lean experiment canvas

[Alisha Raghavan @alisharaghavan]

@TeamsuccessI you had a great tool for product-market fit, can't find it on your site anymore

[Alisha Raghavan @alisharaghavan]

At @pensaardesign we often talk about customer delight ...I experienced delight today while using @bannerbearHQ I emailed them to get support with no expectation of getting a response anytime soon but @yongfook their founder immediately responded & has been helping me with my ask

[Alisha Raghavan @alisharaghavan]

@sumt7 Hi Sumeet not sure what I’m getting thanked for :)

[Pensaar @pensaardesign]

Our very own Sr. Design Researcher @appayapapaya is speaking at the Nasscom P-Camp event tmrw (3rd April) at 3:30pm. 👏 Tune in to hear her talk about why #ux #research is the underrated key to a great product experience! Register here - https://t.co/TBP4RQmTpF @NASSCOM_Product

[Alisha Raghavan @alisharaghavan]

Love these Sketchnotes we can either blame people for not doing their part to be careful or use behavioural science to make it an easy option or the only option . We use behavioural science a lot @pensaardesign to help with behaviour change and user experiences

[BIT @B_I_Team]

How can we adopt behaviours that can help slow the spread of #coronavirus?

These two graphics from our US team might help 🇺🇸

https://t.co/PE8pYPYAml

[Alisha Raghavan @alisharaghavan]

In times like these let’s not spread paranoia but retain our humanity and help each other out... about time gen z millennials and boomers come together

[Rebecca Mehra 🧀🏃🏽‍♀️ @rebecca_mehra]

I went to the grocery store this afternoon. As I was walking in I heard a woman yell to me from her car. I walked over and found an elderly woman and her husband. She cracked her window open a bit more, and explained to me nearly in tears that they are afraid to go in the store.

[Alisha Raghavan @alisharaghavan]

@NPRinvisibilia is by far my most favourite podcast @lmillernpr @aspiegelnpr & @HannaRosin talk about some of the most amazing things about the invisible forces that drive human behaviour... I see a lot of synergy in what they talk about and how we do things @pensaardesign

[Pensaar @pensaardesign]

In a podcast by @NPRinvisibilia they speak about #flipthescript transforming the way you see a problem. #Reframing the problem can lead to surprisingly simple and ingenious solutions...The slow elevator reframe by @HarvardBiz is our favourite example

[Alisha Raghavan @alisharaghavan]

The 4 stages of learning has been such a powerful reminder for me to persist, when things get uncomfortable and hard during the learning process. @pensaardesign everytime we try something new and I feel that awkward feeling I remind myself that this too shall pass

[Pensaar @pensaardesign]

Do you remember the first time you learnt a new skill? Remember how awkward you felt and then it became second nature .. Being customer centric is no different, at first connecting with customers can be uncomfortable & hard until you do it so often that it isn’t.

[Alisha Raghavan @alisharaghavan]

An important aspect of building a customer centric culture is to change the dialogue from you and me to How we can serve the customer better @pensaardesign we believe it’s the questions every leader asks, listening skills, reframing the problem etc. https://t.co/OYFqkX8Dnz