Ali Khan

Always remain honest and humble!

[Ali Khan @aliuk0786]

@Motawif_SA Alhamdulliah, just returned to UK. On balance my Hajj experience was very positive. I am grateful to Allah for inviting us and pray he accepts our Hajj and reward us for any challenging situations we all faced

[Ali Khan @aliuk0786]

@Motawif_SA PLEASE URGENTLY CONFIRM QURBANI IS INCLUDED IN MY PACKAGE

TICKET ID: 20220613128350

[Ali Khan @aliuk0786]

@Motawif_SA

[Ali Khan @aliuk0786]

@Mohamme70979350 @Motawif_SA @USAinJeddah @MoHU_En Copy and paste response it’s unacceptable. Too many young kids working for them

[Ali Khan @aliuk0786]

@Motawif_SA

[Ali Khan @aliuk0786]

@Motawif_SA

[Ali Khan @aliuk0786]

@Motawif_SA

[Ali Khan @aliuk0786]

@Motawif_SA I had to book private room because Motawif kept us waiting for 10 hours in the lobby and our luggage going missing and had to search to find them. What’s your resolution

[Ali Khan @aliuk0786]

Service is so poor words cannot describe. Please share authorised managers email so I can share my ideas for their consideration.

[Ali Khan @aliuk0786]

@MoHU_En Motawif really let us down they kept us waiting for over 11 hours before we were given room to share with 4 people when our package we booked couple room and maximum sharing 3 people. Please DM me your managers email as I have ideas how to improve next year In Shaa Allah

[Ali Khan @aliuk0786]

@Adam29__ @MoHU_En @Motawif_SA On a £20k golden package for two people hotel cost in Madinah maximum £1,500 and Macca if it’s in clock tower around £2,500, flight £1500 other Mina and transport service say £1500. Rooms you are sharing with 3 to 4 people why are you robbing us £13k profit

[Ali Khan @aliuk0786]

@MoSajjad @Motawif_SA Some senior people were talking near the reception area because of difficulty Motawif experienced

[Ali Khan @aliuk0786]

@Motawif_SA I heard from other people that next year people can book their own hotel and flight and Motawif can just arrange e-visa, Mena services, Arafat services, Muzdalufah services and transportation. I cannot even express how many people are complaining

[Ali Khan @aliuk0786]

@MoSajjad @Motawif_SA They took over 8 hours to book some people as they double booked their rooms

[Ali Khan @aliuk0786]

@Motawif_SA Your online platform and many issues people experiencing with their flight tickets let you down. Otherwise, your service is outstanding in the field

[Ali Khan @aliuk0786]

@Motawif_SA Motawif you really let so many people down with their flight details and hotel bookings. Please had to wait over 8 hours after continuous chase to get their room. How can something like this happen in 21st century is beyond me

[Ali Khan @aliuk0786]

@Motawif_SA communication is a massive barrier. Lack of English speaking staff is very unhelpful as they cannot resolve any concerns promptly. In Shaa Allah this needs to be addressed to ensure better experience for pilgrims next year

[Ali Khan @aliuk0786]

@Motawif_SA Alhamdulliah, prayed fajr in Al Masjid an Nabawi, Medina. So beautiful Marsha’Allah

[Ali Khan @aliuk0786]

@Motawif_SA Alhamdulliah, reached the hotel

[Ali Khan @aliuk0786]

@MoSajjad @Motawif_SA Alhamdulliah, we received all our luggages but just as a extra precaution we took two cabin luggage. We also got the whole coach to ourselves

[Ali Khan @aliuk0786]

@Motawif_SA waiting for Motawif to arrange transport to our hotel in Medina