@ImMarkBernhardt A9 making a connection with this customer so that I have information to thank them for that has led to a conversation only they and I have had. Unlike no other - probably won’t forget me that way. #custserv@All4ServicePod
@GregOrtbach A8 I think just consistent #custserv is often overlooked. Until it is that they go elsewhere and notice consistency is not the norm @All4ServicePod
@GregOrtbach A6 Receive more than give. Unless the social events done in the building count as “gifts.” We do have raffles, food, and beverages. #custserv@All4ServicePod
@GregOrtbach A4 not necessarily a process. It’s hard to get people to leave feedback, unless negative, so anyway in which they will participate in open to #custserv
@ImMarkBernhardt A3 something personalized just for them. More than likely I know a little something extra about them to add a special touch. #custserv
@GregOrtbach A2 surprise thank you was a letter being written to my GM (hotel industry) . It was a surprise because she cursed me out at 1st then realized she did too much. I think I still have that letter in my files. #custserv
@ImMarkBernhardt A1 I think the most heartfelt way to do this is face to face. Often time for how they acknowledge how I have given them great service. I thank them for noticing me + the team #custserv
Roth IRA's can make you a tax-free millionaire.
But only 6.6% of Americans own one.
Here's everything you need to know about the Roth IRA:
(and why you should have one)