All4ServicePodcast

Podcast dedicated to all things customer service

[All4ServicePodcast @All4ServicePod]

@GregOrtbach A4 Depends on the function. For the things used most frequently they should be looked into weekly (maybe daily). #custserv

[All4ServicePodcast @All4ServicePod]

@GregOrtbach @MarshaCollier Sure have. Part of the reason why I believe we still need HUMANS & TECHNOLOGY! Not sure we have mastered the balance between the two. Some want it to be all TECHNOLOGY but I have my concerns with that.

[All4ServicePodcast @All4ServicePod]

@MarshaCollier A3 Technology plays a major role in customer interactions. One of the roles of technology is to eliminate human interaction (to a degree) and make the experience faster. However, humans have to make sure technology is funtioning as designed or there will be #custserv issues

[All4ServicePodcast @All4ServicePod]

@GregOrtbach A2 Starts with making sure you understand what the concern is BEFORE it becomes an issue. Then it is a matter of executing. #custserv

[All4ServicePodcast @All4ServicePod]

@Xfinity @XfinitySupport I'm really hoping that this is a scam. We got a call from 833.291.1541 this morning saying that we did not return equipment to you. That's a lie. Is this number associated with you? Can you confirm that you have your equipment? #custserv #badservice

[All4ServicePodcast @All4ServicePod]

@George57186124 @SouthwestAir @KHOU @FAANews Bro. I've been trying to get a hold of them for a week now. No response. Good luck. Pray you get a hold of somebody.

[All4ServicePodcast @All4ServicePod]

@SouthwestAir It's been 24 hours and we still have no idea why our flight was cancelled from Puerto Rico on Sunday morning. Would like some answers + compensation at this point. My whole work week has been thrown off. Still waiting to hear from you guys #badservice

[All4ServicePodcast @All4ServicePod]

@SouthwestAir we are stuck in the destination we traveled to. Hotel rates are extremely high and it’s an unexpected costs. My wife and I have to work tomorrow so the timing of this is horrible. And of course there are no other options to get back home today or tomorrow.

[All4ServicePodcast @All4ServicePod]

@SouthwestAir things are getting worse and worse with you guys. In previous years I couldn’t remember a bad experience outside of minor irritants that could be overlooked. Today, our flight was cancelled for no apparent reason. Got a text on our way to the airport.

[Shep Hyken @Hyken]

Price is only relevant in the absence of value.

This may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience.

https://t.co/74ULb9QBeo #customerservice #customerexperience #CX

[All4ServicePodcast @All4ServicePod]

@WasteManagement contract with you since you are not performing the duties as outlined in the contract. Please have a member of mgmt to contact me so we can get this all figured out ASAP. #custserv #badservice

[All4ServicePodcast @All4ServicePod]

@WasteManagement This is not true. Our compactors are still out of service and trash is backed up multiple floors. This is not the 1st time you guys have lied and said you completed a service that you did not. At this point, we want to be let out of our #badservice

[All4ServicePodcast @All4ServicePod]

@WasteManagement As it stands, we have reached out twice about a broken compactor. You say you're going to come out and you don't. We call back and elevate it to a supervisor and another date is selected for service. You say you showed up + completed the service #badservice

[All4ServicePodcast @All4ServicePod]

@WasteManagement My team and I have tried to follow the correct protocol in bringing our issues to your attention with the hope that they would be taken care of. Time and time again your service has been "trash" for lack of better words. #badservice

[All4ServicePodcast @All4ServicePod]

@WashInformer FULLY SUPPORT YOU!!!!!

[All4ServicePodcast @All4ServicePod]

@UGG hi, I was wondering if you could help me out. I purchased some of your boots from Deckers and I'm having a hard time making a return as the size is too big. Can you help me figure out how to return them? #custserv

[All4ServicePodcast @All4ServicePod]

@Coach I made a boo boo. Was wondering if you could help me with a transaction question. Can you help me?

[All4ServicePodcast @All4ServicePod]

@SouthwestAir I was told to reach out to you guys online to inform you have #custserv issues I've been having. Tried it on the phone but was referred online. What is the best way to get this information to you? Seriously reconsidering flying w/you guys

[Shep Hyken @Hyken]

In my world of customer service, being professional is about how you act toward & treat others. It's about the empathy & compassion you have for your customers' needs. It's about how you respect those customers and, for that matter, your colleagues.