Craig Allen

[Craig Allen @allen87]

@AvantiWestCoast

Any chance you can get them to turn the aircon on the 11:21 Birmingham to London,

We just had a delay at rugby with no updates or aircon.

It’s every single day guys, no catering, no staff… are you ok?

[Craig Allen @allen87]

@AvantiWestCoast any chance you can ask them to turn the aircon on on the 11:21 birmingham to Euston

We’ve been at a standstill at rugby with no announcements or updates, and no aircon, just currently saying delayed online with no updates on time.

[Craig Allen @allen87]

@AvantiWestCoast not again! we’ve had the same situation today where we’ve pulled in and let other Avanti trains pass us as we’re currently “only” running 20 mins late. So 27 minutes doesn’t make any difference toon delay repay but does for our connections…..Constant con

[Craig Allen @allen87]

@AvantiWestCoast Just a new one making an on grime train slightly late to make up time for an already late train!

The power of money it would seem and not customer service/ satisfaction.

Now you’ve pissed off two trains but saved money…. Well done Avanti and they cash machine 😍😍😍

[Craig Allen @allen87]

@AvantiWestCoast why are we being held at rugby for 15 to let alonger service pass because when only 4 mins behind
is it cost effective for delay repay when thinking Edinburgh £ v Birmingham£ still all missed our connections And don’t even get to claim delay repay! Totalcon

[Craig Allen @allen87]

@AvantiWestCoast Sophie’s choice moment though was it?

“ ah let’s make this one under 15 minutes and save lots of money” and make time back on the other train and also save money!

doesn’t matter about our customers who pay through the nose as they can’t do anything about it 10 mins delay.

[Craig Allen @allen87]

@AvantiWestCoast I’m all for technical issues or staffing shortages

But to prioritise another train is a new one! Made us late to make up time for them seems counter productive and has massively impacted my day! Poor form from Avanti here.

[Craig Allen @allen87]

@AvantiWestCoast t was the 13:21, irrelevant now as we won’t make it in time! It frustrates me as you keep it below the 15 minutes to warrant any delay repay but it impacts us by hours!
hey as long as you saved money on the Edinburgh lot as I’m sure that would have cost you more so prioritised

[Craig Allen @allen87]

Every day last week there was delays of 10-14 minutes, it’s like you don’t mind being late as long as it doesn’t cost you money! Amazing what you can achieve when the threat of an Edinburgh to London train was late v a Birmingham to London….. you just look after your pockets!

[Craig Allen @allen87]

@affordablegolf hey team are you open today? Appreciate it’s Boxing Day 😅 but the call system is still working and I’ve been in queue position 1 for quite some time get that OOO on

Ordered left hand clubs for my daughter and the box says left but is full of right handed clubs

[Craig Allen @allen87]

@O2 lying to me more than my my ex wife.

Why you telling me I’ve got full 5g and I can’t even take or make a call let alone access anything that requires any of the gs let alone 5g.

Across the country too. …What you lying for!

[Craig Allen @allen87]

@LNRailway Good luck! No staff member on board and driver has forgotten where the microphone button is
Trains are more expensive than ever, but arrive later than ever, and there’s no staff to deal with it! Not your guys fault in media but no other industry wouldn’t get away with it! scam

[Craig Allen @allen87]

@LNRailway fancy updating your passengers that have just been sat on a train with delays constantly since Euston and not a single tannoy announcement/ update! Currently stuck near Leighton buzzard and not a single explanation and we all have transfers 17:14- Northampton
Shock

[Craig Allen @allen87]

@LNRailway If they aren’t moving on from Leighton buzzard can they let us off please? Been 35 minutes and we are 8 minutes drive/ taxi from Milton Keynes this is totally
Crazy! Tricked and trapped onto a train!

[Craig Allen @allen87]

@LNRailway Also had they said when we got on the train it wouldn’t be departing for 30 minutesWe all would have got off and got on one of the 4 other trains that departed before this one but were due after then we wouldn’t have been stuck at lb too total shit show guys come on sort it out!

[Craig Allen @allen87]

@LNRailway Shock horror! No issues with the line just another day with London north western railway!

[Craig Allen @allen87]

@LNRailway When something is delayed longer than an hour on a cheap off peak ticket! Do you ever go beyond the cost of the ticket for compensation? As now I will have to get a taxi at Mk when I should have Been there over an hour ago? How about just give a fucking update live on the train?

[Craig Allen @allen87]

@LNRailway Already nearly an hour after our arrival time and still no info
Wouldn’t mind but you rushed us all onto the train at Euston and implied it would be leaving immediately to have us all sat on the train platform like sardines For 25 minutes whilst other applicable trains left.