IT WAS SO UNBEARABLE dealing with you as an organization @TurkishAirlines that the only way I could bring my parents back to the US was to use my own miles with @united and thank goodness they were helpful and accommodating unlike you.
I think you teach your employees to drive customers to insanity with all of your antics. @TurkishAirlines This is not how businesses should operate. And nowwwww when I ask for a refund you suggest giving me miles? HELL NO. I WANT MY STANDARD REFUND LIKE REQUESTED!
I call your main customer service line, get transferred 7,000 times, get told to provide feedback on the website, don’t get proper responses, get told to send emails just to receive a message saying delivery has failed. @TurkishAirlines I think you do this on purpose. DISGUSTING.
My parents were stuck in Europe for 4 MONTHS due to the COVID situation and borders closing and @TurkishAirlines didn’t try to accommodate at all. No one at that company seems to know how to help at all. AND NOW THEY ARE TAKING THEIR SWEET TIME PROVIDING REFUNDS TO CUSTOMERS.
Please count the number of times my phone number has called your main customer service line and all of your sales offices across the US. @TurkishAirlines I HAVE CALLED EVERY NUMBER. EVERY PERSON I SPEAK TO IS SO RUDE AND DISRESPECTFUL AND NO ONE CAN HELP WITH ANYTHING.
You should be ashamed to call yourself a company that cares about its customers - you clearly do not care. I AM STILL WAITING FOR MY REFUND. @TurkishAirlines I DONT UNDERSTAND WHY ITS SO DIFFICULT TO PROCESS A REFUND?! Why can’t anyone help process a refund?! #scammers
You would think with the COVID-19 situation they would be more understanding and would provide exceptional customer service but in fact it’s the complete opposite. @TurkishAirlines - you need to re-evaluate your business model because it’s disgusting.
I called @TurkishAirlines over 300 times for the hell they put my family through. And when you call at minimum you have to be transferred to 12 different departments every time because no one can help you. Such a scam of a company.
@TurkishAirlines is the worst airline in the world - will never fly with them again and will recommend everyone stay away from flying with them. Funny how they say they fly to the most countries in the world yet they are the least helpful company I have ever dealt with. #theworst
@TurkishAirlines@TK_HelpDesk your customer service is the absolute worst! I get through on the main line just to be told I have to call a sales office. I call all of your 11 sales offices in the US and not one answer. I’ve called for two days now and no response. PATHETIC.
@TurkishAirlines to be exact I’ve called the customer service line 26 times and I’m going to have to keep calling in order to get any information or help. For such a big airline that operates all over the world you would think your customer service line would at least work.
@TurkishAirlines I would wait on the phone for over 4 hours just to be able to have a conversation with a representative where I can understand them instead of the call cutting out every 2 seconds and calls dropping. PLEASE FIX YOUR CUSTOMER SERVICE LINE.
@TurkishAirlines your customer service line is out of this world insane. I’ve called over 20 times now and every time I call I cannot hear the representatives at all - the line cuts out every 2 seconds and it makes having a conversation impossible. LITERALLY IMPOSSIBLE.