@FitbitSupport I tried these fixes prior to reaching out initially. The screen died while the battery was still charged-would not reboot and troubleshooting did not work. Weโve tried on another Fitbit and the charging setup is fine.
@FitbitSupport I purchased a Charge 4 6 days ago. Yesterday the screen went black, it wonโt charge or sync and hard reset does not work. Please advise.