@NatWest_Help - was on to Cora with a straight forward ask. The most unhelpful system as it just went round and round and told me to log onto digital baking to continue the chat. What is even the point of using Cora! Still no further forward with my query!!
90 min call to @skytv which os ridiculous) - broadband thats nowhere near speed should be & numerous issues with Sky Glass which is not working correctly. Very poor (expensive) service. Should have kept Sky Q but no I’ve to wait days on a software update instead!
@SkyHelpTeam Replacement arriving tomorrow apparently - as I explained I was told I had no choice (contradicting the info given on Monday). It seems its my fault the Sky Glass TV has developed a fault outwith the cooling off period!!
@SkyHelpTeam I think you are missing the point. I was told today had no option but to take a new sky glass tv whereas I was told on Monday I could go back to Sky Q. I have a whole list of issues been experiencing with Sky Glass. Am sure you can appreciate my lack of faith with it.
@SkyHelpTeam I want to go back because of all the issues I have with the Sky Glass TV. I was told on Monday I had options to cancel because of issues then got told today I cant. I have no faith in Sky Glass or the information getting told. Being a long standing customer it seems is irrelevant
@SkyHelpTeam I have spent huge amount of time with Sky this week & I cant go back to Sky Q from Sky Glass despite all the issues I have. Insisting I keep Sky Glass (they are even sending me new tv…) but that wont resolve issues with apps as no timeline for those being fixed.
A visit from technical team and another hour long call to @skytv Apparently need new tv - the fact some issues will remain seems a by the way point & I am stuck with Sky Glasss. Terrible customer service - been Sky customer 20+ years but lotalty goes for nothing it seems!