The biggest shift here isn't AI generation—it's AI orchestration. As agents move deeper into enterprise workflows, interoperability, governance, and trust will become the real differentiators.
#AgenticAI#EnterpriseAI#FutureOfWork#DigitalTransformation
Hybrid AI is quickly moving from architecture discussion to boardroom discussion. As inference demand rises, workload placement, governance, and AI economics are becoming strategic priorities—not just technical considerations.
#EnterpriseAI#HybridAI#AgenticAI#FutureOfAI
Most organizations are adding more security layers. The smarter approach may be adding more context instead. Better identity intelligence can strengthen security without increasing customer friction.
#IdentityVerification#CyberSecurity#DigitalTrust#FraudDetection
8/ Read the article authored by Artur Ledowski, Senior Director of Enterprise Growth $ Commercial Strategy at TELUS Digital titled "How AI Is Transforming Customer Experience in Enterprise Businesses — And Why It Still Comes Down to People" to know more: https://t.co/3ATz9aKoJK
1/ Everyone is focused on AI in customer experience.
The wrong question is: What can we automate?
The better question is: What customer problems can we resolve faster?
7/ The future of customer experience isn't automated.
It's connected.
And the organizations that understand the difference will create the strongest customer loyalty.
Everyone is talking about AI-powered customer experience.
Few are asking whether AI is actually improving customer outcomes.
According to our latest article authored by Artur Ledowski (Senior Director of Enterprise Growth and Commercial Strategy at TELUS Digital), the biggest CX failures see aren't caused by weak models.
They're caused by fragmented data, disconnected systems, and operating models designed around deflection rather than resolution.
When organizations deploy AI on top of broken customer intelligence, they don't eliminate friction.
They scale it.
The companies creating meaningful differentiation are taking a different approach:
• Unified customer context
• AI-assisted decision making
• Human expertise in high-value moments
• Resolution over deflection
The future of customer experience won't be defined by how much we automate.
It will be defined by how intelligently we connect people, data, and technology.
👉 Read the full article to discover the blueprint for building an outcome-driven AI strategy: https://t.co/T6INyUafu6
#CX #ArtificialIntelligence #CustomerSuccess #DigitalTransformation #DataStrategy
Choosing the wrong eCommerce platform today = painful migration + lost revenue tomorrow.
Scalability, customization, security & future-proofing matter more than ever in 2026.
Must-read guide ↓
https://t.co/4gOunNvy2P
#eCommerceTips#Shopify#BigCommerce
The most disruptive impact of AI isn't automation—it's how people renegotiate their own value.
Writers become editors. Developers become reviewers. Analysts become interpreters. Work becomes invisible. Accountability erodes.
Andrea Loveridge (Head of Change Management for Global Customer Support, @SAP ) in her latest article for @alltechmagazine talks about - why two futures are being built at once: one where AI fades into the background productively, another where people feel less human.
The difference? Organizations that listen vs. those that impose. 🌙🧠
Read her AllTech Magazine article 👇
https://t.co/S2imc7r7WV
In this powerful keynote from the 11th Annual #DivasofColourFestival, Maureen Chiana urges women to move beyond the narrative of struggle and step into a new era of influence, action, and economic growth.
Watch > https://t.co/G24b0YQCxr
#DivasofColour#WomenofColour#Mindset
Here are some third-party evals I came across for 3.5 Flash this week. It's doing well across agents, coding, vision, finance.
Try it. Share what worked and what didn't. We will fix it. Every failure case makes the next version better.