@British_Airways Hi Anthony, where can this information be found by passengers? We had spoken to five different members of staff, no one directed us to these zones. We encounted problems at the self service machines then and at bag drop machines. A very frustrating morning.
Improvements with @British_Airways self check in T5 heathrow needed. Wasted one hour as destination requires a visa check by BA and the machines cannot process this. A stated check in zone and desks needed for 'passport with visas' as a manual check needs to be done by a PERSON