We want to address the tradovate/ninjatrader connection issues some traders experienced this week. First, we sincerely apologize for the experience and frustration this has caused.
Please note, this is not a Tradecopia system failure. During peak market open activity (around NY open), @Tradovate / @NinjaTrader OAuth authentication has been returning 429 (Too Many Requests) when a high volume of users attempt to connect simultaneously. This impacts users performing fresh authentication during those burst windows. If you are already connected, you are not affected.
On our side, we have implemented:
โข Concurrency limits
โข Exponential backoff
โข Request deduplication
โข Load distribution across client IDs & IPs
We are actively escalating this with their team to reach a structural solution.
Temporary best practice:
Connect 20~30 minutes before peak market hours, or keep Tradecopia running so your session remains authenticated.
@NinjaTraderProp@TradovateProp we value the shared trader community and look forward to working together to ensure authentication stability during peak market periods.