Cory Balthrop

[Cory Balthrop @alphasig405]

@remarkablepaper I appreciate the quick response! A member of the support team has reached out and is working to get this resolved. Thanks for all the help. Cant wait to have my Paper Pro in hand!

[Cory Balthrop @alphasig405]

Hey @remarkablepaper! I ordered a refurb PaperPro a week ago and still haven't received my unit. Customer Support just keeps telling me "it's being packed for shipment." Any chance I can get a realistic estimated delivery date?? Love the product but looking for some help!

[Cory Balthrop @alphasig405]

@iRobot I have to say I'm impressed. After a few quick messages you have made me a happy customer once again! I appreciate all the help and I look forward to continuing to use your products for years to come!

[Cory Balthrop @alphasig405]

@iRobot also, when I asked to speak to a manager I was told they don't take calls from customers. I don't think that model builds a whole lot of confidence amongst your customer base.

[Cory Balthrop @alphasig405]

@iRobot that was a $1200.00 vacuum that crapped out in 2 years due to software failure. Not physical damage. I don't understand how you can't offer me anymore options than a voucher. If this can't be improved I'll be taking my business elsewhere.

[Cory Balthrop @alphasig405]

@iRobot I have to say I'm severely disappointed in your customer service process. I got my i9 in 2019 and it recently suffered a software error that I've been told is unserviceable. What's worse, I was told I'm out of warranty a $100.00 voucher is all I could get. Seriously??

[Cory Balthrop @alphasig405]

@KingJames are you aware of the absolute mess @tonal has become? If I was partnered with a product line I would be very concerned with how they treat their customers. I recommend you take a look at some of the customer experiences folks are having.

[Cory Balthrop @alphasig405]

@tonal I am beyond frustrated with this product. Customer service is an absolute train wreck. My Tonal broke AGAIN and instead of replacing a bad product you are trying to perform the same failed repair. Either replace the unit or give me a full refund. I'm exhausted.

[Cory Balthrop @alphasig405]

@tonal when I asked for this to be removed, I was told "we are looking into this." What is there to look into? I couldn't use the unit during the month you are charging me for. That should be an automatic fix. Your company needs to revamp the entire customer service group.

[Cory Balthrop @alphasig405]

@tonal I don't know what else to do. Requested a manager call me and still have not heard back in a week. My equipment is still down with a repair scheduled for when I am at work. Oh...and you just charged me for the monthly membership while I've been unable to use the unit.

[Cory Balthrop @alphasig405]

@tonal still haven't received the support I requested. Asked to speak to a supervisor and have yet to receive a call back. Tried calling customer support again and sat so long it sent me to an answering machine. Never been this frustrated with the lack of support for a product

[Cory Balthrop @alphasig405]

@tonal I'm reaching out here as I feel I've exhausted my options. I am a new Tonal owner and the arm on my unit has stopped working properly to the point I cannot use the unit. I have struggled to get any proper customer support and I am now 2 weeks without resolution. HELP!

[Cory Balthrop @alphasig405]

@JordanCoomes can't wait man!

[Cory Balthrop @alphasig405]

@JordanCoomes touché sir...touché

[Cory Balthrop @alphasig405]

@JordanCoomes haven't talked to u in forever and that's what u say to me??

[Cory Balthrop @alphasig405]

Hard to beat a day of golf like this http://t.co/uTNw0uSHxN

[Cory Balthrop @alphasig405]

Gettin ready for our road trip to Louisville...can't believe the little sis is getting married… http://t.co/DC9mvlsJai

[Cory Balthrop @alphasig405]

@FATHER_FIT_IN that is amazing

[Cory Balthrop @alphasig405]

@HjRhodes6113 woah woah woah...u ain't got that last name yet...ur still a Balthrop young lady