ALSAJ

[ALSAJ @alsaj87]

@NewspressX 2

[ALSAJ @alsaj87]

@NewspressX 2

[ALSAJ @alsaj87]

@ashimyours @amazonIN @amazon Yes,there executives having no responsibility and also no respect...bad attitude also behaviour

[ALSAJ @alsaj87]

@AmazonHelp I have already contacted support multiple times,but no proper resolution was given.The exchange was rejected unfairly and I was forced to pay ₹6350 at delivery.This is the second time this has happened. I will connect again via the link, but request proper resolution this time

[ALSAJ @alsaj87]

@AmazonHelp This creates a misleading exchange experience for customers.

Order ID: 407-7535010-3006726

Requesting proper resolution and review of this process.

[ALSAJ @alsaj87]

@AmazonHelp the exchange offer.

This has happened twice, even after placing a second order based on Amazon’s guidance.

At the time of delivery, I was put under pressure to either cancel or pay the full amount immediately, and I had to pay ₹6350 to accept the product.

[ALSAJ @alsaj87]

@AmazonHelp citing minor dust/rust on the outdoor unit. An AC outdoor unit is always installed outside and exposed to rain, dust, and weather conditions over the years, so such minor wear is completely normal and unavoidable.

These conditions were never clearly mentioned during

[ALSAJ @alsaj87]

@AmazonHelp @AmazonHelp I had a very bad experience with your AC exchange offer.

During order, only 3 questions were asked (tonnage, brand, working condition), and based on that an exchange value of ₹6350 was offered.

However, at the time of delivery, the exchange was rejected

[ALSAJ @alsaj87]

@AmazonHelp @AmazonHelp Also, ₹225 was collected from me for pickup, but since the exchange was rejected and order cancelled, this amount has not been refunded.

This is unfair. I need refund of this amount as well along with proper resolution.

[ALSAJ @alsaj87]

@AmazonHelp Very disappointed with Amazon service.

Ordered an AC with exchange offer (₹6,700 discount). At delivery, my old AC (perfectly working) was rejected just because of minor rust on the outdoor unit – which is normal in Kerala weather.
Order id : 407-3823044-5777125

[ALSAJ @alsaj87]

@AmazonHelp @AmazonHelp Asking me to place a new order is not a solution. I ordered based on your exchange offer and faced cancellation due to unclear and unfair rejection.This is not just about refund,but about misleading exchange practices.I have raised this with National Consumer Helpline

[ALSAJ @alsaj87]

@AmazonHelp @AmazonHelp need escalation.I chose this order based on your exchange offer and even removed a working AC to keep it ready for pickup, incurring extra effort and cost.This can happen to other customers too.This feels like pressure to make customers pay more. Need fair resolution

[ALSAJ @alsaj87]

@AmazonHelp @AmazonHelp Refund is not the solution.I ordered based on the exchange offer and prepared my working AC for pickup.

Rejecting it for minor rust and cancelling the order is unfair.This defeats the purpose of the offer.
I need resolution with the same offer, not just a refund.

[ALSAJ @alsaj87]

@AmazonHelp @AmazonHelp If outdoor unit rust, dust or finish are reasons for rejection, what kind of exchange is this? These are normal for used ACs kept outside.

Feels like customers are attracted with exchange and then rejected at delivery. Need fair resolution.

[ALSAJ @alsaj87]

@AmazonHelp My AC was in working condition and kept ready for pickup. This is misleading and not acceptable.

#UnfairPractice #CustomerRights

[ALSAJ @alsaj87]

@AmazonHelp @AmazonHelp This looks like a pattern and unfair practice. First, exchange is accepted so customers place the order. At delivery, it gets rejected for minor reasons like rust and customers are forced to pay full amount under pressure.

[Rince Joseph @RinceJoseph10]

@ArvindKejriwal @AamAadmiParty sir, Kindly give two minutes for Delhi Nurses-Implement SC recommendation, Delhi Nursing Council Nurses Struggles. Team UNA Delhi.