Katie Sutton

#customerservice specialist and founder of #customerservicematters I help businesses build strong #customerrelationships and solve #customerserviceproblems

[Katie Sutton @alternativecsm]

@Hyken Hey Shep! I would be mortified if my boss had ever done this. My achievements are my own and it’s up to me whether I share them at home. Would feel like a privacy invasion or like a teacher at school had written home to my folks. Sorry! Just putting across another point of view.

[Katie Sutton @alternativecsm]

@CoachingByHelen @jamieklingler Wow. That’s pretty poor.

[Katie Sutton @alternativecsm]

Which businesses do you trust? I trust #LocalBusinesses who proactively seek to #donoharm I love @100percenthay because they embody these things. Plus they always #deliver and #delight me with their fab produce! #deliveranddelight #greatcustomerservice #customerservicematters

[Katie Sutton @alternativecsm]

My #freetrial of @Mention coming to an end..got an email recommending I opt for the #starterplan and a link to check it out. Clicked on the link and got to this 😕🧐☹️

[Katie Sutton @alternativecsm]

Marketing is all about making people want your product or service. Customer Service is making it easy and enjoyable for people to buy and experience it. #CustomerExperience #CX #custserv #customerscomefirst

[Katie Sutton @alternativecsm]

#customerservice is so much more than complaint handling. If you’re not asking customers for #feedback how do you know if they’re truly happy? Most customers won’t tell you if they’re unhappy. So contact them and ask. #CX #SmallBusiness #customerservicematters #smallbizstrategy

[Katie Sutton @alternativecsm]

If you’re a #freelancer #solopreneur or #smallbusinessowner in the #cardiff #brecon #hereford areas I wholeheartedly recommend this workshop. Get focus, network and have fun. #Recommended

[Helen Jane Campbell @CoachingByHelen]

Have you set your #goals for this year yet? If you #freelance or run a small business, take the opportunity to refresh your #plans, alongside like-minded folk. Tickets available for #workshops via link in my bio. #Brecon #HayOnWye #Herefordshire #Bristol #SouthWest #Powys #2019

[Katie Sutton @alternativecsm]

#TransformationTuesday A simple #CustomerService #toptip to build #trust - Always do what you say you will for your customers. Think before you commit to a meeting, call or email and stick to your word 😃 #noexcuses #customersatisfaction #customercare #customerservicematters

[Katie Sutton @alternativecsm]

Brilliant!

[Katie Sutton @alternativecsm]

@ImaginarClaire Get the payment up front then you don’t need to worry about late payment fees 😉😃

[Katie Sutton @alternativecsm]

Top #CustomerServicetip for #TimeToTalkDay Don’t hide behind emails...pick up the phone to #customers and talk to them. Find out what they like and don’t like, if they have any concerns etc. This is especially important when signing new clients #freelancer #solopreneur #Coaches

[Katie Sutton @alternativecsm]

What great #CustomerService have you had today? I had a very nice chat with an employee of @coopuk in #hayonwye Also I can now buy BECO soap there - BECO employ #visuallyimpaired #disabled and #disadvantaged people and pay them properly to create #ecofriendly products ❣

[Katie Sutton @alternativecsm]

A #CustomerServicetip Tricky customer calls work best if you plan key points beforehand and set a time limit. The plan helps to keep focussed and constructive. The time limit stops you going around in circles :) #TransformationTuesday #CustomerService #custserv #CX #smallbiztips

[Katie Sutton @alternativecsm]

What can you do to make your #customers or #clients feel important today? #mondaythoughts #SmallBusiness #smallbiztips #solopreneur #MondayMotivaton #cardiffbusiness #Hereford #brecon #FreelanceLife #smallbusinessowner #Consultant #bristolbusiness #birminghambusiness

[Katie Sutton @alternativecsm]

The key to great customer service is making people feel important. It’s not a new concept at all but one I feel has been forgotten a bit. #CustomerExperience #CustomerFeedback #CustomerService #custserv #CX #mmfi #makemefeelimportant

[Katie Sutton @alternativecsm]

@Jake_pryszlak @Hyken It generates so much good will too. That you’ve taken the trouble to deal with the complaint and follow up.

[Katie Sutton @alternativecsm]

Super customer service from @globeathay today. Dog friendly and friendly service from the staff. Got loads of work done and had a nice morning in a welcoming place.

[Katie Sutton @alternativecsm]

It’s hard to be anything to your customers if you’re not there for yourself. #selfcare is essential to great #CustomerExperience . Also recognising when ego is getting in the way of delivering proper #CustomerService . #custserv #complaints #CX #EmotionalIntelligence

[Katie Sutton @alternativecsm]

Really wish I had a #vegobar in my fridge ... Got that evening nibbles thing going on!

[Katie Sutton @alternativecsm]

One of the easiest ways to really deliver for your customers is by operating as a #consciousbusiness When you combine awareness, responsibility and purpose your people really benefit.