@OrientalIns@TriumphIndia@consumeraffairs
My Triumph motorcycle has been sitting at the authorised service centre for over 1.5 MONTHS after an accident, despite having valid accidental insurance coverage.
The repair/insurance claim is STILL not being approved.
@OrientalIns, how long is a customer supposed to wait for a basic insurance approval?
@TriumphIndia, your authorised service centre is also waiting for a response. Is this the level of after-sales support customers are supposed to expect?
What is even more frustrating is that the service centre itself says they are not receiving any response/approval from the concerned insurance team.
1.5 months without my vehicle.
No proper resolution.
No clear timeline.
No accountability.
And apparently, nobody is responsible.
@nitin_gadkari@jagograhakjago@OlaElectric Authorities need to wake up. This deserves immediate investigation. Ola should be stopped from launching even a single new product until they fix the disaster they have already created. It's not just unacceptable,this is embarrassing. and a slap on every customer who trusted OLA
@OlaElectric@jagograhakjago@nitin_gadkari
This is beyond pathetic. Hundreds of Ola scooters dumped like garbage at a single service center. Over 500 vehicles rotting in one place. One location. One. Imagine the nationwide disaster this company is hiding
@nitin_gadkari@jagograhakjago@OlaElectric My own scooter has been stuck at the service center for 2 straight months. Two. months.
Repeated complaints on social media. countless calls to customer care. still no response.
No update. Nothing.
This is not bad service.
This is negligence at a criminal level.
Dear @OlaElectric even after asking you again and again about my scooter you guys are just postponing it. Even service center is not responding. It's 120km away from my location. I give extra money even after having Ola care plus plan for RSA. and I am not getting any update.
Hi @OlaElectric I am not getting any response from your team neither the manager of service center is picking up the call. Wtf is going on. Please consider this as urgent. It's just a green MCU. That needs my scooter. Please send it and contact me
@jagograhakjago formally.
Hi @OlaElectric I am not getting any response from your team neither the manager of service center is picking up the call. Wtf is going on. Please consider this as urgent. It's just a green MCU. That needs my scooter. Please send it and contact me
@jagograhakjago formally.
Itโs been almost a month (28 days) that my #OlaS1XPlus is stuck at the service center because the critical MCU part is still unavailable. Service center says the delay is due to company non-delivery.
@OlaElectric@bhash@jagograhakjago@nitin_gadkari Service man says he is leaving the job becoz he is frustrated with the calls of thr customers. And company is not fulfilling with the parts required.
Please fix it or give us compensation for this delay exchange my scooter or whatever u want.
You can just sit back and relax
Itโs been almost a month (28 days) that my #OlaS1XPlus is stuck at the service center because the critical MCU part is still unavailable. Service center says the delay is due to company non-delivery.