@airindiain Even after buying a return ticket for an infant, my wife who was traveling alone with the kid, was asked to pay for return journey again. The staff was asking for a printed ticket which no one gave to her when travelling from SFO. Not getting any help from emails & CC
@airindiain Still awaiting refund for a ticket cancellation request done on Nov 6 2019. This is well beyond the said waiting period of 21 days. Multiple calls and email follow ups to [email protected] haven’t helped. Wondering if this mailbox is even monitored? 1/2
@airindiain Finally got the help through Customer Service Representative. But it really took 2 weeks and multiple follow ups for such a trivial task. Hope this improves in the future.
Really appreciate your non-stop service on international routes.
@airindiain We did contact AI San Francisco Office as mentioned. They forward the query to e-commerce one. It has been 3 days we are still waiting for there reply.
@airindiain Trying to change reservation from USA. Unable to get any help from 888-634-1407. Kindly help, the reservation involves an elderly and an infant.