so here we go again: we've been trying to take down a distribution release through @SoundCloud / @SCsupport and this is the message we get (attached). This was Sep 21st. Can you please help us complete this simple task or at least answer to our multiple messages via support tool?
@SCsupport@SoundCloud@SCsupport please see the thread above, there already is a ticket number and an ongoing conversation with your colleague Paul. thank you!
@SCsupport@amanojak2024 Hi there, we have a ticket since Sep 20. for a really simple issue and haven't received a proper answer since. Could you please take a look? It's been a month...
Ticket Nr: 3119569 tysm!!!
our username: @ashidapark
our url: https://t.co/jMNq4DvVvu
distribution release: 'PERPETUUM MOBILE'
can you please resolve this issue and not flag our release for apparently no reason? @SCsupport@SoundCloud
Hey @SoundCloud@SCsupport Why are you offering distribution "services" if you can't even help your paying customers resolve a simple issue, that is not even our fault? There is no way for us to comment on your mistreating of this issue, as we don't even get a reply.
A thread 1/3
We tried to reach out to customer support and explain this and resubmitted the release 5 times, every time it was rejected. What is the reason for this, without even checking the profile mapping which we correctly put in place, where you could see that it is the correct name?
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