@British_Airways just spent an hour on hold + tried to change the flights of 2 passengers on a group booking and have been told the only way to do it is to cancel the entire booking (at a cost of £298pp) and re-book, as the booking can apparently not be split. This makes no sense
@JaneRackham2@British_Airways@British_Airways I am having the exact same issue it’s been 2 months since I was downgraded and told I would receive a refund and compensation and I have been ignored since. Terrible customer service
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@kbts_stormborn@alexdell7@JennaKing_31 It was an NHS PCR. I think it needs to be a pcr so you can show the email proof rather than a self testing lat flow. But I’m not 100% sure the guidance isn’t that clear!