Gokul K N

Statutory Warning:
Wise as a Serpent 🐍
Harmless as a Dove 🕊️

[Gokul K N @amgokulkn]

@mediastorm_en Mr. Beast Chinese Version

[Tim Pan @mediastorm_en]

My iPhone Duo video went viral, so I'm giving away 100 iPhones on X 😛

[Gokul K N @amgokulkn]

51 days. 🏏

@MyIndusIndBank, one day past the half-century and we're still batting. 😂

7+ complaint/service references. Multiple escalations. RBI Ombudsman involved.

Scoreboard update: Resolution - 0

How long is this innings supposed to be? 👀

#IndusIndBank #CustomerService #Banking #RBI

[Gokul K N @amgokulkn]

50 days. 🏏 Half-century reached!

@MyIndusIndBank, 7+ complaints/ service references, multiple escalations and now even the RBI Ombudsman is in the picture.

Still waiting for the answer to the original question.

At this rate, are we aiming for a century before resolution? 😂

#IndusIndBank #CustomerService #Banking #RBI

[Gokul K N @amgokulkn]

50 days. 🏏 Half-century reached!

@MyIndusIndBank, 7+ complaints/ service references, multiple escalations and now even the RBI Ombudsman is in the picture.

Still waiting for the answer to the original question.

At this rate, are we aiming for a century before resolution? 😂

#IndusIndBank #CustomerService #Banking #RBI

[Gokul K N @amgokulkn]

44 days and counting. 5 complaint references.

And now the latest twist:

Branch: get the downgrade consent and close the matter.

Senior Management: "Your complaint is currently under investigation."

@MyIndusIndBank — how many more days, references and escalations does a "simple resolution" need? 👀

[Gokul K N @amgokulkn]

@TeamFlix135237 @MyIndusIndBank Already did. The complaint is now with the RBI Ombudsman. The bigger question is why a complaint that IndusInd itself said was forwarded to its Product/Business team on 18 Aug has remained without a substantive outcome for 45+ days.

[Gokul K N @amgokulkn]

44 days and counting. 5 complaint references.

And now the latest twist:

Branch: get the downgrade consent and close the matter.

Senior Management: "Your complaint is currently under investigation."

@MyIndusIndBank — how many more days, references and escalations does a "simple resolution" need? 👀

[Gokul K N @amgokulkn]

42+ days. 5 references. And now...
“sign the downgrade and close it.”

@MyIndusIndBank, is this really the resolution? 😅

[Gokul K N @amgokulkn]

42+ days. 5 references. And now...
“sign the downgrade and close it.”

@MyIndusIndBank, is this really the resolution? 😅

[Gokul K N @amgokulkn]

How many complaint IDs can one bank mint before someone just… answers? 😂

@MyIndusIndBank is on 5.

42 days. One original question.
Their latest response?

“We’re following up 89557547.”

The full trail is right here 👇

88942596 → 89424117 → 89557547 → 89938307 → 90133451

@RBI — at what point does a grievance get a substantive answer?

#IndusIndBank #CustomerService #Banking

[Gokul K N @amgokulkn]

How many complaint IDs can one bank mint before someone just… answers? 😂

@MyIndusIndBank is on 5.

42 days. One original question.
Their latest response?

“We’re following up 89557547.”

The full trail is right here 👇

88942596 → 89424117 → 89557547 → 89938307 → 90133451

@RBI — at what point does a grievance get a substantive answer?

#IndusIndBank #CustomerService #Banking

[IndusInd Bank @MyIndusIndBank]

@amgokulkn @indusindbank We would like to inform you that your complaint is under follow up with the service reference number 89557547 .We will write to you as soon as there is an update, request your patience.

[Gokul K N @amgokulkn]

@MylndusindBank thank you for the update.

Just to clarify: 89557547 is not the original complaint.

My question remains: what was the outcome of the Product/Business review initiated under 88942596 on 18 Aug regarding my Pioneer onboarding/management-exception request?

That is the substantive resolution I'm still waiting for.

[Gokul K N @amgokulkn]

@IndusIndBank, how many grievance IDs does it take to get one answer?

Mine went from 88942596 → 89424117 → 89557547 → 89938307 → 90133451.

42+ days. Still waiting for a substantive answer to the original issue. 🧵

[Gokul K N @amgokulkn]

@indusindbank @MyIndusIndBank, surely there’s a simpler way to answer one customer than creating 5 case IDs in 42+ days. 😅

88942596 → 89424117 → 89557547 → 89938307 → 90133451

Which one contains the answer?

#IndusIndBank #Banking #CustomerService

[Gokul K N @amgokulkn]

@indusindbank @IndusIndBank, that's the question. One complaint. Multiple escalations. Five references. Numerous acknowledgements. Still no substantive answer to the original Product/Business review. Where is the resolution?

[Gokul K N @amgokulkn]

@indusindbank @IndusIndBank, that's the question. One complaint. Multiple escalations. Five references. Numerous acknowledgements. Still no substantive answer to the original Product/Business review. Where is the resolution?

[Gokul K N @amgokulkn]

@indusindbank @IndusIndBank, I'm not asking for five case IDs to be explained. I'm asking about one originating issue: you said on 18 Aug it was sent to Product/Business for review. What was the outcome?