Subhasis Das

[Subhasis Das @ami_subdas]

@SwiggyCares ordered food at 8:33 PM. Eta was 45 minutes. Since 9:20, Swiggy keeps changing the ETA. Now it's 10PM and no deliver executive is assigned. Status is "assigning on priority" for last 30 minutes. PRIORITY! WOW!! and the help option only takes me to an useless bot.

[Subhasis Das @ami_subdas]

@amazonIN when I ordered this item delivery date was Thursday 22nd Jan, but after shipment delivery date changed to Fri 23 Jan.
Worse, I cannot even call or chat with customer service. There is no option for that. This was not how Amazon support used to work earlier.

[Subhasis Das @ami_subdas]

@mukeshbansal06 Mr. Bandal - for your attention please. Your customers deserve way better than this.
https://t.co/OUCge26LyH

[Subhasis Das @ami_subdas]

@MyntraSupport why did you cancel my return request 100033096819?
Ordered Lakme Xtraordin-airy Compact, 2 In 1, and received Lakme dual cover pressed powder. Moreover I received 2 emails, one confirming the return and other cancelling the return. Are you trying to cheat customer?

[Subhasis Das @ami_subdas]

@MyntraSupport why did you cancel my return request 100033096819?
Ordered Lakme Xtraordin-airy Compact, 2 In 1, and received Lakme dual cover pressed powder. Moreover I received 2 emails, one confirming the return and other cancelling the return. Are you trying to cheat customer?

[Subhasis Das @ami_subdas]

@MyntraSupport And there is no way to contact myntra support. Chat option is disabled and calling just rotates you through IVR option. Can never speak to a human. I will take this to legal route if my return is not processed immediately. Enough is enough.
@jagograhakjago for ur attn

[Subhasis Das @ami_subdas]

@MyntraSupport why did you cancel my return request 100033096819?
Ordered Lakme Xtraordin-airy Compact, 2 In 1, and received Lakme dual cover pressed powder. Moreover I received 2 emails, one confirming the return and other cancelling the return. Are you trying to cheat customer?

[Subhasis Das @ami_subdas]

@SumitJasoria @newmeasia Finally after 3 changes in "arriving by" dates & numerous assurances by #newmeSupport that the order is marked as priority, the order is now marked as delayed. It's again going through QC, when you reported 2 days back that order passed QC.
Cancel the order and refund my money.

[Subhasis Das @ami_subdas]

@SumitJasoria
First time customer experience with #newmeasia
Order 11-Sep. Estimated delivery 19-21 Sep
19-Sep: estimated delivery changed to 23-25 Sep
21-Sep: estimated delivery changed to 25-27 Sep
Order stuck at QC started since 21-Sep
Contacting support does not help 😮‍💨

[Subhasis Das @ami_subdas]

@SumitJasoria the order continues to be in QC stage since 20th Sep. Will @newmeasia be able to deliver this even by 27th September, or will #newmeasia will again extend the delivery date?

[Subhasis Das @ami_subdas]

@SumitJasoria and this is @newmeasia support. #newmeasia says they will take 30-60 minutes to respond and they convey that with a smiley!!!!

[Subhasis Das @ami_subdas]

@MyntraSupport At least process the refund on time

[Subhasis Das @ami_subdas]

@MyntraSupport 6 days in same status. Don't think you will be able to deliver it today.

[Subhasis Das @ami_subdas]

@MyntraSupport @mukeshbansal06 pity that even after a full day #Myntra was not able to provide any update. I will cancel the order and demand a refund to my original payment account.

[Subhasis Das @ami_subdas]

@MyntraSupport @mukeshbansal06 this sounds familiar. Heard it thrice in the last 24 hours!!!

[Subhasis Das @ami_subdas]

@MyntraSupport @mukeshbansal06 Still same status. #Myntra still cannot trace their own shipment. But they already opened 3 issues out of which they resolved 2. This is what #MyntraSupport does everytime. Keep opening and resolving issues so that the issues never show long pending in their records. #Unerhical

[Subhasis Das @ami_subdas]

@MyntraSupport As expected #Myntra failed to deliver the item. The customer support did not even listen when I alerted them of probable delay. I will cancel the order if #Myntra fails to deliver it by 23rd September.

FYI @mukeshbansal06 #Myntra customer support needs to do far better than this

[Subhasis Das @ami_subdas]

@MyntraSupport #Myntra your optimism is beyond any explanation. You are still claiming that the order will be delivered today even though it has not even reached the nearest hub. At least apply some common sense before responding to clients on social media.

[Subhasis Das @ami_subdas]

@MyntraSupport This is what your chat support is telling me. See for yourself.

[Subhasis Das @ami_subdas]

@MyntraSupport So, I have to assume that #Myntra has lost track of this shipment.

[Subhasis Das @ami_subdas]

@MyntraSupport Wow!! #Myntra is unable to trace its own tracking id. How do you manage your business processes?